The Financial Ombudsman Service launches action plan to change and improve
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
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Financial Ombudsman Service 20-year anniversary
1 December 2021
Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.
Financial Ombudsman sees 30% increase in “authorised” scam complaints
24 November 2021
Data shows too many scam victims are not being treated fairly by banks.
Ombudsman News 166
10 November 2021
Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.
Financial Ombudsman Service publishes feedback statement on consultation on outcome reporting
1 November 2021
Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints.
Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21
28 October 2021
Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year.
Ombudsman News 165
14 October 2021
Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.
We’re consulting on a temporary proposed change to how we report the outcome of certain complaints
4 October 2021
Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.
Ombudsman News 164
24 September 2021
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.