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Mortgage Charter: more options and flexibility for people in financial difficulty

30 June 2023

The commitments made by the mortgage industry, and the changes to the FCA’s rules, give lenders the opportunity to give borrowers in financial difficulty additional help.

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Financial Ombudsman Service warns of increase in ‘hybrid’ scams

28 June 2023

New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.

Press release

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Information for customers of Everyday Lending, Everyday Loans, George Banco and Trust Two

27 June 2023

We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.

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Financial Ombudsman Service reveals top five most complained about products

14 June 2023

The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.

Press release Annual data Complaints data

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Consumer Duty countdown: how are we preparing?

13 June 2023

With just over one month to go until the start of the Consumer Duty, there continues to be interest from both businesses and consumer groups on how we're preparing.

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Information for customers of Morses Club PLC

1 June 2023

We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.

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Ombudsman News 181

18 May 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.

Recruitment Discrimination Blog

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Financial Ombudsman Service appoints Director of Communications

27 April 2023

The Financial Ombudsman Service is today announcing the appointment of Owen Brace as Director of Communications.

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Financial services regulatory family publishes its Wider Implications Framework annual report for 2022

19 April 2023

The financial services regulatory family re-launched the Wider Implications Framework in 2022, to achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work.

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.