News

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Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

Press release Home insurance Fraud and scams Section 75 Travel Insurance

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Financial Ombudsman Service sees complaints increase by more than 50%

27 November 2024

Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.

Press release Complaints data Q2 data

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Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives

19 November 2024

Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.

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Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

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‘Ghost brokers’ haunting the insurance market

29 October 2024

This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.

Motor Insurance Fraud and scams Press release

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Complaints jump by 40% year on year

24 October 2024

The number of financial complaints we received in the first half of 2024 rose by over 40%.

H1 data Press release Data and Insight

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Misunderstanding credit protection could cost consumers thousands

23 October 2024

Not understanding the rules around ‘Section 75’ claims could affect consumers’ chances of getting their money back.

Press release Section 75

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Don’t let wedding woes ruin your big day: check your insurance now

17 October 2024

Couples planning the most important day of their lives risk severe financial penalties if they take out insufficient cover or do not understand their policies.

Wedding insurance Press release

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Car modifications can wreck your insurance

30 September 2024

From tinted windows to new alloy wheels, the pitfalls of vehicle alterations have been highlighted by us for the first time.

Press release Motor Insurance

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.