News and events

In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.

We’ve been getting some questions about the recent computer troubles at several banks.

We are aware of the recently announced news that Wonga has gone into administration.

Today we've published our latest six-monthly complaints data on individual businesses and groups.

Each year we receive thousands of complaints in the wake of banking fraud and scams.

The Modern Slavery Act requires organisations over a certain size to report yearly on what they’ve done to ensure they help prevent acts of modern slavery and trafficking from occurring within their business or supply chains.

Earlier this year our non-executive board commissioned an independent review of our service to look at where we might be able to do things better.

We’ve heard that a number of people have recently received calls from scammers claiming to be from the Financial Ombudsman Service.

Today sees the publication of our annual review, which reflects the achievements of our service in 2017/2018.