News and events

The Financial Ombudsman Service has been named by the National Centre for Diversity in its annual index for 2019 as one of the top 100 champions of equality, diversity and inclusion.

In 2018, we dealt with around 3,300 enquiries about debt collection and took on over 1,000 new complaints for investigation.

Today we’ve published our equality, diversity and inclusion report 2018.

Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20.

We've been recognised for our work on race equality and inclusion in the workplace by being included in Business in the Community’s Best Employers for Race listing, published today.

In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.

We’ve been getting some questions about the recent computer troubles at several banks.

We are aware of the recently announced news that Wonga has gone into administration.

Today we've published our latest six-monthly complaints data on individual businesses and groups.