We've won the Working Families Best Practice Award for 'Mental Health and Wellbeing'
28 June 2019
We’ve been recognised for our wide range of mental health activities and communication to de-stigmatise mental health.
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Our comment on Which?'s IT problems research
13 June 2019
Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.
Our new chair of the board
5 June 2019
Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE.
Our annual review 2018/2019
15 May 2019
We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.
Complaints from small businesses and about claims management companies
1 April 2019
From 1 April the Financial Ombudsman Service will be able to help even more people get answers to their problems as our remit is expanded.
Our strategic plans and budget 2019/2020
29 March 2019
Today, we’ve published our strategic plans and budget for the next financial year. This has been approved by the FCA.
No-deal Brexit: what it would mean for consumers and the Financial Ombudsman Service
13 March 2019
This information is relevant to UK consumers of businesses established in the European Economic Area (EEA) in the event that the UK leaves the European Union (EU) without a withdrawal agreement. This page was first published in March 2019.
Latest complaints data on individual financial businesses
13 March 2019
Today we've published our latest six-monthly complaints data on individual businesses and groups.
FCA confirms increase to our award limits
12 March 2019
Following consultation, the FCA has confirmed that our award limits are increasing.