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Ombudsman News 180

4 April 2023

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.

Recruitment H2 data Feedback statement Strategic plans and budget

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Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation

3 April 2023

Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation

Press release

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Financial Ombudsman Service publishes its Plans and Budget for 2023/24

31 March 2023

The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.

Press release

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Financial Ombudsman Service publishes latest complaints data about individual businesses

22 March 2023

We have published our complaints data about individual businesses for 1 July - 31 December 2022 (H2 2022).

Press release

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Award limits increase

20 March 2023

The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.

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Financial Ombudsman at Treasury Select Committee meeting

16 March 2023

Abby Thomas, our Chief Executive and Chief Ombudsman, and Baroness Manzoor CBE, Chair of the Financial Ombudsman, joined a session with the Treasury Select Committee earlier this week.

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Ombudsman News 179

7 March 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services.

Blog Q3 data Diversity, inclusion and wellbeing reports

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We're consulting on proposed changes to reporting business-specific complaints data

6 March 2023

We've published a consultation on proposed amendments to the way we report business-specific complaints data.

Outcomes code consultation Complaints data Press release Consultations and responses

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Diversity, inclusion and wellbeing: our progress in 2022

28 February 2023

Financial Ombudsman Service publishes report on diversity, inclusion and wellbeing for 2022.

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.