News and events

See our media centre for press office contact details.

Filter by

Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

Read more

We’re updating our complaint form and privacy notice

28 March 2022

We will be making a number of changes to our complaint form. The changes come into effect from 1 April 2022. Financial businesses, complaints management companies and consumer organisations who keep copies of our form on file should update their records from 1 April when it will be available on our website.

Read more

Increase to our award limits

18 March 2022

The Financial Conduct Authority (FCA) has confirmed the increase to our award limits.

Read more

Ombudsman News 169

25 February 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight our complaints data for October to December 2021, and our recently published diversity, inclusion and wellbeing report. We also share our online guidance for financial businesses about our approach to complaints about storm and flood damage.

Q3 data Flood Storm Damage Diversity, inclusion and wellbeing reports

Read more

Financial Ombudsman publishes diversity, inclusion and wellbeing report for 2021

24 February 2022

Our latest report includes our action plan, our recent external recognition and accreditations, and our gender and ethnicity pay gap data, as well as our staff diversity data.

Diversity, inclusion and wellbeing reports

Read more

Financial Ombudsman at ABI annual conference 2022

23 February 2022

Ombudsman Leader, Rachel Lam, attended the ABI annual conference yesterday to take part in a panel discussion about the UK data landscape. She spoke to attendees about how the Financial Ombudsman service shares data and insight to help prevent complaints arising.

Read more

Financial Ombudsman publishes latest quarterly complaints data

23 February 2022

The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.

Q3 data Press release Packaged Bank Accounts

Read more

Ombudsman News 168

28 January 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.

Read more

Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

Read more

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.