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Ombudsman News 166

10 November 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.

Data and Insight Fraud and scams Unaffordable lending Consultations and responses

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Financial Ombudsman Service publishes feedback statement on consultation on outcome reporting

1 November 2021

Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints.

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Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21

28 October 2021

Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year.

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Ombudsman News 165

14 October 2021

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.

Distress and inconvenience Consultations and responses

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We’re consulting on a temporary proposed change to how we report the outcome of certain complaints

4 October 2021

Today, we’ve published a consultation on a proposal to help us move faster in reducing customer waiting times.

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Ombudsman News 164

24 September 2021

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.

Q1 data H1 data

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Dramatic rise in fraud and scam complaints

24 September 2021

Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.

Press release

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Information for customers of Advancis Limited (known as Buddy Loans)

8 September 2021

Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.

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Information for Provident customers

4 August 2021

Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.