Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
From today (1 April 2025), professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Each financial year, professional representatives will be able to refer ten cases to us for free. After that, every subsequent case will be chargeable. They will receive £175 back in credit if the complaint is found in favour of the consumer they represent, reducing the charge they pay to £75.
If a complaint referred by a professional representative is not upheld or is withdrawn, the financial business against whom the complaint was made will pay a reduced case fee of £475, instead of £650.
The Financial Ombudsman Service is and will remain free to all those who bring their cases directly, as well as to families and friends, charities, and voluntary organisations who may be helping them.
Latest news
Financial Ombudsman Service to start charging professional representatives to refer cases
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
Financial Ombudsman Service and FCA move to modernise redress system
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.