Consultation opens on our strategic plans and budget for 2019/20

Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20 (PDF 4.2MB), together with an update on numbers for the current financial year (2018/19).

The consultation closes on 31 January 2019.

We will publish our final plans and budget for 2019/20 before the end of the current financial year, after it has been approved by the Financial Conduct Authority.

Latest news

An update on car finance commission complaints

9 May 2024

We have written to our customers with an update about our car finance commission cases. It's important to us that consumers understand our plans for progressing complaints and that financial businesses and professional representatives are clear on our expectations.

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Financial complaints have risen by 20% according to latest half-yearly data

1 May 2024

Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.

Press release Data and Insight H2 data

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Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

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