Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
Consultation opens on our strategic plans and budget for 2019/20
Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20 (PDF 4.2MB), together with an update on numbers for the current financial year (2018/19).
The consultation closes on 31 January 2019.
We will publish our final plans and budget for 2019/20 before the end of the current financial year, after it has been approved by the Financial Conduct Authority.
Latest news
Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.