Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Consultation opens on our strategic plans and budget for 2019/20
Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20 (PDF 4.2MB), together with an update on numbers for the current financial year (2018/19).
The consultation closes on 31 January 2019.
We will publish our final plans and budget for 2019/20 before the end of the current financial year, after it has been approved by the Financial Conduct Authority.
Latest news
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.
FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.