Consultation opens on our strategic plans and budget for 2019/20

Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20 (PDF 4.2MB), together with an update on numbers for the current financial year (2018/19).

The consultation closes on 31 January 2019.

We will publish our final plans and budget for 2019/20 before the end of the current financial year, after it has been approved by the Financial Conduct Authority.

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We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.

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Data published today shows how many complaints we received about financial businesses in the second half of 2024.

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We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.

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