Consultation opens on our strategic plans and budget for 2021/22

Today we’ve published a public consultation on our proposed plans and budget for 2021/22.

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve and our proposed budget and funding arrangements. It also gives an update on the current financial year. The consultation is open until 31 January 2021.

Read the full consultation and find out more about how to send us your response.

We’ll publish our final strategic plans and budget for 2021/22 before the end of the current financial year, including a summary of the feedback we received.

Please contact the Financial Ombudsman Service media team for more information:

Latest news

Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

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Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year

7 August 2025

Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.

Press release Q1 data Complaints data Product complaints data Data and Insight

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FCA appoints new interim chair of the Financial Ombudsman Service

28 July 2025

Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.

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