Consultation opens on our strategic plans and budget for 2021/22

Today we’ve published a public consultation on our proposed plans and budget for 2021/22.

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve and our proposed budget and funding arrangements. It also gives an update on the current financial year. The consultation is open until 31 January 2021.

Read the full consultation and find out more about how to send us your response.

We’ll publish our final strategic plans and budget for 2021/22 before the end of the current financial year, including a summary of the feedback we received.

Please contact the Financial Ombudsman Service media team for more information:

Latest news

Ombudsman News 186

6 December 2023

Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.

Economic abuse Annual report Strategic plans and budget

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Our performance improvements and consultation on plans to reduce costs to businesses

6 December 2023

Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.

Plans and budget Annual report

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Complaints about Nationwide’s Fairer Share Payment scheme

1 November 2023

We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.

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