Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
Consultation opens on our strategic plans and budget for 2021/22
Today we’ve published a public consultation on our proposed plans and budget for 2021/22.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve and our proposed budget and funding arrangements. It also gives an update on the current financial year. The consultation is open until 31 January 2021.
Read the full consultation and find out more about how to send us your response.
We’ll publish our final strategic plans and budget for 2021/22 before the end of the current financial year, including a summary of the feedback we received.
Please contact the Financial Ombudsman Service media team for more information:
- Email: [email protected]
- Phone: 020 7964 1234
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Financial Ombudsman resolved more than 220,000 cases in the last year
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New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.
Financial Ombudsman Service urges holidaymakers to check their travel insurance cover
19 May 2026
We are reminding holidaymakers to double-check their travel insurance ahead of the spring bank holiday getaway.