Consultation opens on our strategic plans and budget for 2022/23

Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.

 

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements. It also gives an update on our progress this financial year.

Read the full consultation and find out how to send us your response.

We will publish our final plans and budget for 2022/23 before the end of the current financial year, after it has been approved by the Financial Conduct Authority (FCA).

Latest news

Redress system reforms to prevent compensation delays and provide predictability needed for innovation

15 July 2025

The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.

Press release

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Financial Ombudsman Service announces change to compensation interest levels

15 July 2025

Today we announced plans to change the interest rate applied to the compensation awarded to consumers.

Press release

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Financial Ombudsman Service receives over 305,000 complaints in 2024/25

2 July 2025

Financial complaints are at their highest level in six years, according to new annual figures.

Annual data Complaints data Annual report Press release CMC

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