Complaints about Nationwide’s Fairer Share Payment scheme
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.
The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements. It also gives an update on our progress this financial year.
Read the full consultation and find out how to send us your response.
We will publish our final plans and budget for 2022/23 before the end of the current financial year, after it has been approved by the Financial Conduct Authority (FCA).
Latest news
Ombudsman News 185
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.