Today we’ve published a consultation on our future funding model.

This consultation is the latest step in the conversations we’ve been having about our plans for a future when PPI doesn’t dominate our caseload.

We’d really like to hear your thoughts. The consultation will be open until Tuesday 13 August.

Latest news

High demand for Financial Ombudsman Service continues while business fees remain at lower levels

11 December 2024

The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.

Plans and budget Press release Consultations and responses

Read more 

Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

Press release Home insurance Fraud and scams Section 75 Travel Insurance

Read more 

Financial Ombudsman Service sees complaints increase by more than 50%

27 November 2024

Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.

Press release Complaints data Q2 data

Read more