‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Diversity, inclusion and wellbeing: our progress in 2022
Financial Ombudsman Service publishes report on diversity, inclusion and wellbeing for 2022.
The report shares data and information about our gender and ethnicity pay gap for 2022. It outlines what we’ve achieved against the targets we set, where we still have more work to do, and our plans for the years ahead.
Read the report or find out more about our work on diversity, inclusion and wellbeing and how we help make the Financial Ombudsman a diverse and inclusive workplace.
Latest news
Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
Financial Ombudsman resolved more than 220,000 cases in the last year
21 May 2026
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.