It’s a review of everything we’ve done over the past year to help make our workplace more equal, diverse and inclusive – and what we need to do to improve.

A strong commitment to equality, diversity and inclusion is important for us, as it broadens our perspective and helps us understand and serve our customers.

Latest news

Financial Ombudsman Service received over 140,000 complaints in the second half of 2024

6 May 2025

Data published today shows how many complaints we received about financial businesses in the second half of 2024.

H2 data Press release

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Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26

3 April 2025

We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.

Plans and budget Press release

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Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today

1 April 2025

From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.

CMC

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