Financial Ombudsman received 53,600 cases in the first quarter of 2026/27
22 July 2026
Case levels at the Financial Ombudsman Service remained stable in the first quarter of 2026/27, newly published data showed today.
Our equality, diversity and inclusion report 2018
Today we’ve published our equality, diversity and inclusion report 2018.
It’s a review of everything we’ve done over the past year to help make our workplace more equal, diverse and inclusive – and what we need to do to improve.
A strong commitment to equality, diversity and inclusion is important for us, as it broadens our perspective and helps us understand and serve our customers.
Latest news
Financial Ombudsman Service appoints permanent Chief Executive Officer and Chief Ombudsman
20 July 2026
The Financial Ombudsman Service Board has appointed Jenny Simmonds as permanent Chief Executive Officer and James Dipple-Johnstone as permanent Chief Ombudsman.
‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.