FCA appoints new interim chair of the Financial Ombudsman Service

Liam will take up the role on 10 October 2025. 

Latest news

Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

Press release Consultations and responses

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Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year

7 August 2025

Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.

Press release Q1 data Complaints data Product complaints data Data and Insight

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Redress system reforms to prevent compensation delays and provide predictability needed for innovation

15 July 2025

The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.

Press release

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