FCA appoints new interim chair of the Financial Ombudsman Service

The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.

Press release

Today we announced plans to change the interest rate applied to the compensation awarded to consumers.

Press release

Financial complaints are at their highest level in six years, according to new annual figures.

Annual data Complaints data Annual report Press release CMC