Financial Ombudsman Service announces new charity partnership with Dementia UK

Following a company-wide vote, Dementia UK – the UK’s specialist dementia nursing charity – was chosen to be supported over the next two years.

This announcement follows the conclusion of support for Sands from 2024 to 2026. During this time, we raised over £53,000 to aid the charity’s vital work saving babies’ lives and supporting bereaved families. Employees took part in a range of challenges and activities including a skydive, Snowdon hike, football match and bake sales.

The new partnership with Dementia UK will help the charity – via their dementia specialist Admiral Nurses – continue to provide free, expert advice, support and understanding to help families care for their loved ones, and work towards a day where no one has to face dementia alone.

Jenny Simmonds, Interim Chief Executive, said:

We are absolutely delighted to announce our partnership with Dementia UK, a charity whose specialist nursing support has transformed the lives of thousands of families facing the challenges of dementia. They were chosen because our employees believe in their mission to ensure no one faces dementia alone. With some great ideas already in the pipeline, we can’t wait to start raising much needed funds to help support their work.

The Financial Ombudsman’s employee-led Giving Something Back Committee, which is responsible for coordinating and championing opportunities to work with charity partners, will lead fundraising initiatives over the next two years.

As part of the partnership, Dementia UK will provide workplace training and support for carers and vulnerability training for staff serving affected customers.

Dementia is the leading cause of death in the UK. It’s estimated that around one million people are living with dementia in the UK today, with an estimated 70,800 living with young onset dementia, where symptoms appear before the age of 65. With diagnosis rates rising each year, there is a pressing need for transformative change to ensure families receive the support they need.

Daisy Wilson, Corporate Partnerships Lead at Dementia UK, said:

We're delighted to be named as the Financial Ombudsman Service's charity of the year. Through this partnership, the Financial Ombudsman Service and its employees will help raise much needed funds and awareness to help Dementia UK and our dementia specialist Admiral Nurses support more people affected by dementia, offering practical and emotional support for all aspects of the condition.