Financial Ombudsman Service appoints Chief People Officer

Jane will take up her role in January and brings significant experience of transformation, people strategy and operations delivery across private, government and regulatory sectors.

Jane will lead the delivery of our people strategy and our Learning and Development function, so it is a centre of excellence for hiring, training, and developing our people – ensuring we have the right skills and capabilities for the future.

Jane currently works for the Civil Aviation Authority as People Director, where she has led on a major change and culture programme. Before that, Jane was Head of HR Delivery at the FCA, during which she led the people agenda for their relocation programme. Jane has also held senior roles at the Home Office and the Ministry of Justice as well as completing a secondment with the Cabinet Office where she led a major restructure and organisational design project.

 Abby Thomas, Chief Executive and Chief Ombudsman, Financial Ombudsman Service said:

Jane brings significant people and change experience and an inclusive and collaborative leadership approach. Jane will be a strong addition to the Executive team and to the Financial Ombudsman Service. I’m delighted that she is joining us and I’m looking forward to working with her. 

Jane Cosgrove said:

I am excited to join the Financial Ombudsman Service, an organisation which is driven by strong values. I am passionate about people and I’m committed to helping them deliver their best, so that they can deliver the best service for all our customers.

Notes to editors

About the Financial Ombudsman Service

The Financial Ombudsman Service was set up by Parliament to resolve individual complaints between financial businesses and their customers on a fair and reasonable basis, as an alternative to the courts. It can look into problems involving most types of money matters. It is committed to sharing insight and experience to encourage fairness and confidence in financial services.