The Financial Ombudsman’s Annual Report and Accounts 2020/21 has today been laid in Parliament.
The report covers the activity of the Financial Ombudsman for the 2020/21 financial year. It includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman on our performance during the year.
19 February 2026
We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
26 January 2026
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
