Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21
The Financial Ombudsman’s Annual Report and Accounts 2020/21 has today been laid in Parliament.
The report covers the activity of the Financial Ombudsman for the 2020/21 financial year. It includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman on our performance during the year.
Latest news
Consultation on compensation interest levels launched by the Financial Ombudsman Service
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
Financial Ombudsman Service celebrates raising more than £30,000 for baby loss charity
22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.