Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21

The Financial Ombudsman’s Annual Report and Accounts 2020/21 has today been laid in Parliament.

The report covers the activity of the Financial Ombudsman for the 2020/21 financial year. It includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman on our performance during the year.

Read our Annual Report and Accounts for 2020/21.

Latest news

Ombudsman News 190

8 April 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

Recruitment Strategic plans and budget

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Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

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Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

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