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news and outreach

our annual review 2019

Our annual review 2018/2019

15 May 2019

We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.

front cover of the latest Ombudsman news

ombudsman news 147 - dealing with debt

5 February 2019

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we help put things right.

front cover of our equality, diversity and inclusion report 2018

our equality, diversity and inclusion report 2018

30 January 2019

Today we’ve published our equality, diversity and inclusion report 2018. It’s a review of everything we’ve done over the past year to help make our workplace more equal, diverse and inclusive – and what we need to do to improve.

photograph of an event from the back of the room

latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK - helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

photograph of Caroline Wayman in a board meeting

ombudsman news

Ombudsman news is our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

issue 147: dealing with debt

5 February 2018

Today we’ve published our latest edition of ombudsman news, focusing on the complaints we see about debt collection companies - and how we put things right.

We also share our complaint statistics for the third quarter of 2018/2019 and answer some questions you might have on the transfer of claims management complaints from the legal ombudsman to our service.

Read the latest edition of ombudsman news and subscribe to ombudsman news.

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media enquiries

technical advice

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