Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
We are aware of the recently announced news that Amigo Holdings PLC has made an application to the FCA for a DISP waiver to suspend complaints handling in anticipation of a proposed scheme of arrangement. In the meantime, we will continue to look at complaints and consumers can continue to bring any new complaints to the ombudsman service.
Update: we published further information on Amigo cases on 25 March 2021
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13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
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7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.