Information for customers of Advancis Limited (known as Buddy Loans)

We are working with the administrators to clarify the impact on the cases already with us.

The administrators have confirmed that whether claims will be accepted – that is, whether complaints will be upheld and someone becomes a ‘creditor’ of the insolvent company – is now a decision for them. They will also decide how much is owed to each creditor.

This means we are unlikely to be able to progress any complaints about Advancis Limited any further, or take on any new cases brought to us.

As a result, we expect to hand complaints to the administrators for them to assess. We’ll do this as soon as we can. We’ll write to individual consumers and claims management companies to explain this, to let them know that they don’t need to do anything further at this stage, and to say that the administrators will get in touch directly.

There is more information on FCA’s website and Buddy Loan’s website.