FCA appoints new interim chair of the Financial Ombudsman Service
28 July 2025
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
Latest complaints data on individual financial businesses
Today we've published our latest six-monthly complaints data on individual businesses and groups.
The data features complaint numbers about banks, insurance companies and other financial businesses. These figures cover financial businesses only where we received at least 30 new cases and resolved at least 30 cases in the six-month period from 1 July to 31 December 2018.
Latest news
Redress system reforms to prevent compensation delays and provide predictability needed for innovation
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
Financial Ombudsman Service announces change to compensation interest levels
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.