Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE.

Baroness Manzoor will take up the role on 2 August 2019, succeeding Sir Nicholas Montagu who is stepping down after more than seven years in post.

Latest news

Financial Ombudsman Service received over 140,000 complaints in the second half of 2024

6 May 2025

Data published today shows how many complaints we received about financial businesses in the second half of 2024.

H2 data Press release

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Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26

3 April 2025

We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.

Plans and budget Press release

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Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today

1 April 2025

From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.

CMC

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