We are consulting on proposed temporary changes to the way we report business-specific complaints data. It follows on from a similar initiative in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly.
The consultation sets out proposals designed to incentivise financial businesses to settle complaints proactively where the Financial Ombudsman Service is yet to issue an opinion by making a longer-term change to how we publish business-specific complaints data. It’s one of the measures that the Financial Ombudsman is taking to get answers to customers faster. The full consultation, and how to respond, is available now on our website.