Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our Annual Report and Accounts.

See our previous editions of Ombudsman News.

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Now open: our Plans and Budget Consultation for 2024/25

Today we published a public consultation on our Plans and Budget for the 2024/25 financial year. The document sets out the significant strides that we have already made to improve the service we offer consumers and businesses and our plans to reduce the cost of our service to industry in 2024/25.

The consultation will also seek views on the possible exercise of new powers allowing the Financial Ombudsman Service to charge claims management companies and other relevant professional representatives.

The consultation is open now and closes on 30 January 2024. Read the full consultation and find out how to respond on our website.  

 

Read the full consultation

16 Days of Activism against Gender-Based Violence

Anyone can experience domestic and economic abuse regardless of age, background, gender, religion, sexuality, or ethnicity. 

Sometimes victim-survivors come to us when they feel a financial business did something wrong or could have done more to help.

If you’re handling a complaint that involves economic or domestic abuse, we share information on our website about our approach and resources to help you resolve complaints at an early stage.

 

See our guidance for businesses

Annual Report and Accounts for 2022/23

We’ve just published our Annual Report and Accounts for 2022/23. The report looks back at what we achieved, the strategies we put in place and how we performed over the year.

 

Read the full report

Latest news

Ombudsman News 188

24 January 2024

Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.

Car finance Strategic plans and budget

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Ombudsman News 187

14 December 2023

In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

Q2 data Data and Insight Strategic plans and budget

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Our performance improvements and consultation on plans to reduce costs to businesses

6 December 2023

Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.

Plans and budget Annual report

Read more