Ombudsman News issue 151

See our previous editions of Ombudsman News.

Covid-19 (coronavirus): our service and getting in touch

With most of our people working remotely, we’re working on existing cases and accepting new complaints. Our phone helpline hours have changed and we can’t currently accept post. We’re updating our website with the latest news.

Covid-19: resolving and preventing complaints

We’re hearing from people who’ve had problems with financial services relating to Covid-19. To help businesses resolve complaints fairly, we’ve set out what we’re seeing and the resources we offer.

Avoiding fraud and scams: help from the ombudsman

We've published some information for consumers about fraud and scams. We explain how consumers can help keep their personal information safe and how we can help with a complaint.

Our half-yearly complaints data

We’ve published our regular data on complaints against named financial businesses that we handled between July and December 2019.

Our plans and budget for 2020/21

We’ve now published our plans and budget for 2020/21. In light of the Covid-19 crisis, we’ve adjusted our funding arrangements to reduce our costs to the businesses we cover.

Our new award limit

On 1 April, the maximum award we can tell businesses to pay rose to £355,000.

Latest news

Ombudsman News 180

4 April 2023

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published Feedback Statement following consultation and our Plans and Budget for 2023/24. We also highlight the changes to our award limits and share details of roles we’re currently recruiting for.

Recruitment H2 data Feedback statement Strategic plans and budget

Ombudsman News 178

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

Ombudsman News 177

19 December 2022

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.

Financial Difficulties Mortgages Strategic plans and budget Consultations and responses

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