Financial Ombudsman Service receives over 305,000 complaints in 2024/25
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
Ombudsman publishes latest complaints data on individual financial businesses
The Financial Ombudsman Service has published its latest six-monthly complaints data on individual business and groups today.
The data features complaint numbers about banks, insurance companies and other financial businesses received by the ombudsman service between 1 July – 31 December 2017.
- 219 businesses feature in the complaints data - down by 11% when compared to the first six months of 2017 ( H1 2017).
- We received a total of 165,406 new complaints - a decrease of 3% when compared to H1 2017 (170,083).
- Of this figure, 92,231 were about PPI - an increase of 3% when compared to H1 2017 (89,513).
- Consumer credit complaints continued to increase - up 11% to 16,328 when compared to H1 2017 (14,752).
Look at the complaints data now available on individual financial businesses.
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