Complaints about Nationwide’s Fairer Share Payment scheme
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
We've been recognised for our work on race equality and inclusion in the workplace by being included in Business in the Community’s Best Employers for Race listing, published today.
We're one of 70 employers included in the 2018 listing, which recognises good practice on workplace race equality and inclusion, and celebrates the public and private sector organisations making a difference.
To be considered for the listing, employers must demonstrate that they are putting leadership on race in place within their organisation, creating inclusive workplace cultures and taking action on leadership, progression and/or recruitment. They must also show how their policies are positively impacting Black, Asian and Minority Ethnic (BAME) employees within their organisations.
Caroline Wayman, our chief ombudsman and chief executive, said,
I’m proud of everything our people do to make our offices an inclusive and welcoming place to work for everyone. We want the people we employ and the culture in our workplace to reflect and value the diversity of our customers. We’re pleased our work on race equality and inclusion in the workplace has been recognised by Business in the Community. We know there is more we can do, and we are committed to continue to do more to make the ombudsman service an even more inclusive workplace.
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.