Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.
We’ve published our plans and budget for the next financial year.
Today we’ve published our plans and budget for 2020/21.
This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.
We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.
Latest news
Financial Ombudsman Service sets ambitious targets for case resolution in 2025/26
3 April 2025
We will address significant demand and improve the efficiency of our case resolution processes, according to plans for the year ahead published today.
Charges for professional representatives to refer cases to the Financial Ombudsman Service come into force today
1 April 2025
From 1 April 2025, professional representatives will be charged £250 to refer a case to our service due to our new charging regime.