We’ve published our plans and budget for the next financial year.

Today we’ve published our plans and budget for 2020/21.

This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.

We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.

Latest news

FCA confirms the increase to our award limits

1 April 2026

The Financial Conduct Authority has confirmed the increase to our award limits for the coming financial year.

Press release

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Financial Ombudsman Service sets out its plans for service delivery and reforms for the year ahead

31 March 2026

Today we have published our Plans and Budget for the 2026/27 financial year where we have set out our priorities for the next 12 months.

Press release Plans and budget

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Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns

25 March 2026

Between January 2025 and March 2026, we received over 500 complaints about romance scams.

Press release Fraud and scams

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