We’ve published our plans and budget for the next financial year.

Today we’ve published our plans and budget for 2020/21.

This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.

We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.

Latest news

Baroness Manzoor announces she is stepping down after completing two terms

10 February 2025

Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.

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Financial Ombudsman Service to start charging professional representatives to refer cases

7 February 2025

The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.

Press release CMC

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Abby Thomas to step down as Chief Executive Officer and Chief Ombudsman of the Financial Ombudsman Service

6 February 2025

The Financial Ombudsman Service announces that Abby Thomas, who joined in October 2022 as Chief Executive and Chief Ombudsman, is stepping down.

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