We’ve published our plans and budget for the next financial year.
Today we’ve published our plans and budget for 2020/21.
This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.
We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.
27 November 2025
The continuous delivery of changes and improvements to our service will be a key focus for 2026/27 as we launched a consultation on our Plans and Budget.
29 October 2025
Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.
18 September 2025
Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.
