We’ve published our plans and budget for the next financial year.

Today we’ve published our plans and budget for 2020/21.

This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.

We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.

Latest news

Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns

25 March 2026

Between January 2025 and March 2026, we received over 500 complaints about romance scams.

Press release Fraud and scams

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New measures to modernise and transform the UK redress system 

16 March 2026

The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are strengthening the redress system so consumers get fair and quick compensation when things go wrong, and businesses have more certainty to invest, grow and compete. 

Press release Redress Consultations and responses

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The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance

10 March 2026

We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.

Press release Caravan insurance

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