Financial Ombudsman received 53,600 cases in the first quarter of 2026/27
22 July 2026
Case levels at the Financial Ombudsman Service remained stable in the first quarter of 2026/27, newly published data showed today.
We’ve published our plans and budget for the next financial year.
Today we’ve published our plans and budget for 2020/21.
This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.
We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.
Latest news
Financial Ombudsman Service appoints permanent Chief Executive Officer and Chief Ombudsman
20 July 2026
The Financial Ombudsman Service Board has appointed Jenny Simmonds as permanent Chief Executive Officer and James Dipple-Johnstone as permanent Chief Ombudsman.
‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.