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20 July 2026
The Financial Ombudsman Service Board has appointed Jenny Simmonds as permanent Chief Executive Officer and James Dipple-Johnstone as permanent Chief Ombudsman.
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
21 May 2026
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.
19 May 2026
We are reminding holidaymakers to double-check their travel insurance ahead of the spring bank holiday getaway.
15 April 2026
Employees voted to support Dementia UK – the UK’s specialist dementia nursing charity – over the next two years.
1 April 2026
The Financial Conduct Authority has confirmed the increase to our award limits for the coming financial year.
31 March 2026
Today we have published our Plans and Budget for the 2026/27 financial year where we have set out our priorities for the next 12 months.
25 March 2026
Between January 2025 and March 2026, we received over 500 complaints about romance scams.