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ombudsman at Beyond Boundaries Live, Kent

24 July 2008

The Financial Ombudsman Service is taking part in the Beyond Boundaries Live show at Kent Showground on 25 and 26 July 2008 - to help raise awareness of the ombudsman service's impartial role in settling financial disputes.

Beyond Boundaries Live is the lifestyle event for people with a disability. The show focuses on encouraging a "can do" attitude and not viewing disability as an inability but as a challenge to overcome boundaries. According to the Equality and Human Rights Commission, around 9.8 million people in the UK currently have a disability - with more than half the population over 75 having some form of disability.

come and meet us on stand A118 at the Beyond Boundaries Live show!

The ombudsman service is delighted to be working with Beyond Boundaries for the second year running. To mark the event, the ombudsman service is providing wheelchair users and blue-badge holders with a high-visibility rucksack, containing:

top tips for complaining [PDF opens in new window]

"what is an ombudsman?" - how a Swedish word first used in 1809 is now recognised globally [PDF opens in new window]

"settling financial disputes without taking sides" [PDF opens in new window]

This initiative is part of the ombudsman service's commitment to outreach work with specific groups of consumers, who our research indicates are less likely to know about, or use, our service.

Outreach work with people with disabilities has included:

  • consultation with local groups on how we approach disability issues - for example, our use of "easy read" (accessible text);
  • taking part in Mobility Roadshows and Beyond Boundaries Live events - aimed at giving people with disabilities the opportunity to engage more actively in the community; and
  • coverage in Able and Disability Review magazines - and a banner-link from the Disability Now website.