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new chief ombudsman appointed

23 July 2014

The board of the Financial Ombudsman Service today announced that it has appointed Caroline Wayman as chief ombudsman and chief executive - to succeed Natalie Ceeney who stepped down in November 2013 after four years in the post.

Caroline Wayman is currently the principal ombudsman and legal director - and has been with the Financial Ombudsman Service since 2000. She previously worked in the insurance sector and is a barrister by training.

Welcoming the appointment, Sir Nicholas Montagu, chairman of the Financial Ombudsman Service, said:

Caroline defines everything that is best about the ombudsman - and she will bring freshness, bold thinking and vigorous action to our plans for the future. As chief ombudsman she will ensure the service stays relevant and attuned to the needs of our customers - consumers and businesses.

The board and I congratulate her on her appointment and look forward to working with her, as we take the ombudsman service into the next decade.

Newly-appointed chief ombudsman, Caroline Wayman, said:

The ombudsman has evolved beyond recognition since I first joined over a decade ago. And it will change just as much again in the future, to reflect the changing world around us.

So I’m delighted and proud to be given the opportunity to build on the very best of what the ombudsman has always been about - and lead the service into our crucial next phase.

The post of chief ombudsman was advertised publicly in May 2014. The appointment has been made with immediate effect.

media enquiries

  • Martyn James – phone 020 7964 1234
  • out of hours – phone 07901 118 018

photo: Caroline Wayman
Caroline Wayman, chief ombudsman

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