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Buy-to-let mortgages
For consumers / Complaints we can help with / Mortgages
Are you unhappy with how you were advised or sold a buy-to-let mortgage? Or with something the lender has done since you took it out?
Published 26/03/2025 Last updated 26/03/2025
Payday loans, and other short-term lending
For consumers / Complaints we can help with / Borrowing money
Find out how we can help if you have a complaint about a payday loan.
Published 24/06/2019 Last updated 03/01/2023
Building warranties
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses on handling and resolving complaints about building warranties.
Published 31/07/2023 Last updated 31/07/2023
Home emergency insurance
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about home emergency insurance.
Published 03/07/2023 Last updated 31/07/2023
Sut rydym yn gwneud penderfyniadau
Cymraeg
Rydym yn ddewis amgen anffurfiol i’r llysoedd a’n nod yw gwneud penderfyniadau’n deg ac yn rhesymol.
Published 08/06/2019 Last updated 03/11/2020
Making sure messages are really from us
Corporate information
Find out more about how you can ensure that messages you receive claiming to be from the Financial Ombudsman Service are really from us.
Published 08/10/2019 Last updated 29/11/2024
Clarence’s complaint about payments for a service he didn't receive
For consumers / Who we’ve helped
Clarence got in touch with us after he’d been trying to resolve a payment issue he’d been having for a service he’d bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.
Published 11/10/2019 Last updated 06/04/2023
Social responsibility and sustainability
Corporate information / Our corporate policies
This policy outlines what social responsibility and sustainability means to us and how we'll meet our commitments on our four key principles.
Published 16/06/2020 Last updated 22/09/2023
