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Power of attorney
For consumers / Complaints we can help with / Other complaints
Have you had problems when you asked a business to add a power of attorney to an account or, as an attorney, with a product or service?
Published 06/03/2019 Last updated 27/02/2025
Our pay and representation data
Who we are / Our values
To become a fully diverse and inclusive workplace, our workforce must reflect the customers we serve. Each year we report on our pay and representation data. Our data helps us track our progress, shares detail about what we have achieved against the targets we set and where we still have work to do.
Published 18/01/2024 Last updated 23/07/2025
Quarterly complaints data: Q4 2023/24
Data and insight / Our insight
View quarterly product complaints and services data.
Published 27/11/2024 Last updated 02/09/2025
Half-yearly complaints data: H2 2024
Data and insight / Our insight
Our data on the number of complaints received about individual financial businesses between January and June 2024.
Published 06/05/2025 Last updated 02/09/2025
Flood damage
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses on handling and resolving complaints about flood damage to a property.
Published 27/07/2021 Last updated 16/09/2025
Economic and domestic abuse
For consumers / Complaints we can help with / Other complaints
Find out more about financial, or economic and domestic abuse, whether you can bring a complaint to us and what will happen if you do.
Published 29/04/2021 Last updated 15/09/2025
Interest rates applied to mortgages
For consumers / Complaints we can help with / Mortgages
How we can help if you’ve had a problem with your mortgage interest rates and think you’ve been treated unfairly
Published 01/02/2024 Last updated 01/02/2024
Pet insurance
For businesses / Complaints we deal with / Insurance
How we deal with complaints about insurance for pets and animals.
Published 20/03/2019 Last updated 03/07/2023
Other complaints data we publish
Data and insight
We publish a range of data separately to our annual data and quarterly data on financial products, and half-yearly data on financial businesses.
Published 03/06/2020 Last updated 02/07/2025
Building warranties
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about a building warranty.
Published 31/07/2023 Last updated 31/07/2023
