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Information we need from financial businesses
Business / How to settle complaints
Find out more about the specific information we ask businesses to provide once a complaint has been referred to us by a customer.
Published 03/07/2023 Last updated 17/06/2026
Other complaints
Consumer / Complaints we can help with
Find out more about other complaints we can help with.
Published 05/03/2019 Last updated 17/06/2026
News
About us / Data and insight
Published 13/02/2019 Last updated 17/06/2026
Property funds
Business / How to settle complaints / Our approach to resolving complaints / Investments
Information for financial businesses about how we resolve complaints about property funds.
Published 17/06/2026 Last updated 17/06/2026
Who we can help
Consumer / Complaints we can help with / What to expect
Find out more about who we can help with a complaint.
Published 07/06/2019 Last updated 17/06/2026
Understanding compensation for distress or inconvenience
Consumer / Complaints we can help with / What to expect
Find out more about how we award compensation if a business's mistake affects you practically or emotionally, for example by causing distress or inconvenience.
Published 13/10/2021 Last updated 17/06/2026
How to settle complaints
Business
What to do when you receive a customer complaint and resources we share that can help you.
Published 13/02/2019 Last updated 17/06/2026
Pensions and annuities
Consumer / Complaints we can help with
If you have a problem with your pension or annuity, we may be able to help
Published 15/03/2019 Last updated 17/06/2026
About us
Find out more about us - our legal powers, the people who work here, our governance and funding.
Published 13/02/2019 Last updated 17/06/2026
Medical insurance
Business / How to settle complaints / Our approach to resolving complaints / Insurance
Information for financial businesses about how we handle complaints about medical insurance including private medical insurance and dental insurance.
Published 20/03/2019 Last updated 17/06/2026