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Compulsive spending and gambling harm
For businesses / Complaints we deal with / Other complaints
Do you deal with customer complaints that involve compulsive spending and gambling harm?
Published 07/06/2022 Last updated 15/04/2025
Insurance
For consumers / Complaints we can help with
If you have a complaint about a business that provides insurance, find out more and how we can help.
Published 15/03/2019 Last updated 30/04/2024
Compensation for financial loss
For consumers / What to expect
Information for consumers about how we can award compensation if you’ve lost out financially.
Published 05/03/2019 Last updated 27/09/2022
Mortgage underfunding
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage underfunding.
Published 07/03/2019 Last updated 07/05/2021
Pet insurance
For consumers / Complaints we can help with / Insurance
Find out more about how we can help with complaints about pet insurance.
Published 21/03/2019 Last updated 18/10/2022
Our strategic plans and budget 2019/2020
News
Today, we’ve published our strategic plans and budget for the next financial year. This has been approved by the FCA.
Published 29/03/2019 Last updated 27/01/2021
Unreasonable behaviour policy
Corporate information / Our corporate policies
This page sets out what we consider to be unreasonable behaviour and the actions we might to address it
Published 22/04/2020 Last updated 08/04/2025
Blog: The impact of Covid-19 on financial service complaints and SMEs – what we've seen so far
Data and insight / Our insight
Richard Thompson, principal ombudsman and quality director, shares his thoughts on how Covid-19 has impacted small businesses and the type of complaints we're seeing, as well as how our service is playing its part in helping to resolve them.
Published 30/09/2020 Last updated 27/01/2021
Diversity, inclusion and wellbeing report 2020
Who we are / Our values
Our annual report, looking at how we’ve been responding to Covid-19 and our diversity data in 2020.
Published 12/03/2021 Last updated 24/02/2022
Accidental damage
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help with complaints about home insurance accidental damage claims.
Published 27/07/2021 Last updated 16/10/2023
