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Payday loans, and other short-term lending
Consumer / Complaints we can help with / Borrowing money
Find out how we can help if you have a complaint about a payday loan.
Published 24/06/2019 Last updated 03/01/2023
Financial Ombudsman Service warns of risks of getting insurance details wrong
About us / Data and insight / News
The Financial Ombudsman Service is highlighting the problems people can face when they find that they are not fully insured for what they need.
Published 12/03/2020 Last updated 27/01/2021
Ombudsman News issue 150
About us / Data and insight / News
Our 150th edition of Ombudsman News covers our recent complaints data, insight report and more.
Published 13/03/2020 Last updated 14/04/2021
Quarterly complaints data: Q3 2021/22
Business / How to settle complaints / Data and insight
Our complaints data on financial products and services between October to December 2021.
Published 27/11/2024 Last updated 15/01/2026
Ombudsman News issue 151
About us / Data and insight / News
Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.
Published 14/04/2020 Last updated 14/04/2021
Craig has his horse put down without waiting for his insurer’s consent
Business / How to settle complaints / Case studies
Craig made an insurance claim after having his horse put down because she was in pain and he didn't want her to suffer any longer.
Published 30/05/2019 Last updated 07/04/2026
Liberty SIPP Limited
About us / Data and insight / News
Liberty SIPP Limited went into administration on 27 April 2020.
Published 28/04/2020 Last updated 27/01/2021
Financial Ombudsman Service publishes 2019/20 figures alongside future strategy
About us / Data and insight / News
The Financial Ombudsman Service received over 270,000 new complaints about financial businesses, new figures published today show.
Published 03/06/2020 Last updated 10/04/2025
A cat surgery claim conflicts with Anna’s insurer’s policy time limits
Business / How to settle complaints / Case studies
Anna’s pet insurer argued that her cat’s illness had gone on too long to be covered by her policy and refused to pay her claim.
Published 30/05/2019 Last updated 07/04/2026
Half-yearly complaints data: H2 2021
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between July and December 2021.
Published 26/02/2025 Last updated 26/02/2025