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Ongoing financial advice services
For consumers / Complaints we can help with / Pensions and annuities
Are you unhappy with ongoing financial advice services you’ve received from a financial adviser?
Published 10/06/2025 Last updated 10/06/2025
Understanding compensation
For businesses / Resolving a complaint
Information to help financial businesses understand our approach to awarding compensation.
Published 06/03/2019 Last updated 02/04/2025
Valuations and surveys
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint involving mortgages and valuations.
Published 08/03/2019 Last updated 07/05/2021
Our Executive Team
Who we are / Meet our staff
Find out who’s on our Executive team and what they do.
Published 26/02/2019 Last updated 14/05/2025
Ombudsman decisions
Decisions and case studies
Search our database of final decisions.
Published 10/02/2023 Last updated 10/02/2023
Leaflet for consumers
For businesses / Resolving a complaint
Order copies of our consumer leaflet.
Published 17/09/2024 Last updated 02/12/2024
Voluntary jurisdiction
For businesses / Business support and engagement
Businesses not automatically covered by us, can agree to join our voluntary jurisdiction.
Published 12/03/2019 Last updated 16/02/2023
Interest-only mortgages
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about interest-only mortgages.
Published 06/03/2019 Last updated 22/08/2023
Using British Sign Language or Relay UK
Accessibility services
Find out how we can communicate with you if you’re deaf or can’t hear well.
Published 06/03/2019 Last updated 21/11/2024
Disputed transactions
For consumers / Complaints we can help with / Banking and payments
Making a complaint about a disputed transaction.
Published 10/06/2019 Last updated 20/04/2022
