1889 results
Filter by
Accidental damage policy wording creates confusion for Anthony
Business / How to settle complaints / Case studies
Anthony’s buildings insurance provider declined his claim to fix the soakaway in his drainage system saying it wasn’t covered in his policy.
Published 21/05/2019 Last updated 26/03/2026
Elevate Credit International Limited (trading as Sunny)
About us / Data and insight / News
On 29 June 2020, Elevate Credit International Limited (trading as Sunny) went into administration.
Published 29/06/2020 Last updated 29/06/2020
Chloe and her buildings insurer disagree on gradual damage exclusion
Business / How to settle complaints / Case studies
When Chloe spotted a partial pipework blockage, her home insurer argued that the damage was gradual and so not covered by her policy.
Published 21/05/2019 Last updated 26/03/2026
Virtual small business workshop – Inverness
About us / Data and insight / News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service delivered online.
Published 20/07/2020 Last updated 27/01/2021
Antonio is unhappy with his bank’s investment advice
Business / How to settle complaints / Case studies
A financial adviser recommended a capital-protected structured product, but Antonio’s investment performed worse than he expected
Published 22/05/2019 Last updated 17/03/2026
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
About us / Data and insight / News
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.
Published 26/08/2020 Last updated 27/01/2021
Half-yearly complaints data: H1 2022
Business / How to settle complaints / Data and insight
The data on this page covers January to June 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.
Published 26/02/2025 Last updated 26/02/2025
Insurer says it’s not liable for preventative work – our investigation found otherwise
Business / How to settle complaints / Case studies
When a customer put in a claim for subsidence damage, he was surprised that it was turned down. We stepped in to resolve the disagreement over the policy definition of 'stabilisation'.
Published 04/06/2019 Last updated 11/07/2025
Half-yearly complaints data: H1 2023
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between January and June 2023.
Published 26/02/2025 Last updated 26/02/2025
Annual complaints data and insight 2020/21
Business / How to settle complaints / Data and insight
Our annual complaints data is a review of our work over the course of the financial year, April 2020 to March 2021.
Published 26/02/2025 Last updated 26/02/2025