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Did the financial business provide adequate product and price information? 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

Did the financial business provide adequate product and price information?

Published 26/05/2019    Last updated 26/01/2021

Employee expenses 

Corporate information / Our corporate policies

Our employee expenses policy.

Published 05/06/2019    Last updated 04/05/2023

Cael help gyda'ch cwyn 

Cymraeg

Os ydych chi angen help i wneud eich cwyn, rhowch wybod i ni.

Published 08/06/2019    Last updated 08/06/2019

Beverly's PPI problem 

For consumers / Who we’ve helped

Beverly wanted to find out if she had been mis-sold PPI on a personal loan, however she felt that the loan company didn’t take her request for information seriously.

Published 24/06/2019    Last updated 28/01/2021

Decisions and case studies 

You can access example case studies and our ombudsmen’s final decisions.

Published 30/09/2020    Last updated 01/03/2023

Subsidence and other types of ground movement 

For consumers / Complaints we can help with / Insurance / Home and buildings insurance

How we can help if you have a complaint about home insurance and subsidence or other types of ground movement.

Published 06/03/2019    Last updated 16/10/2023

Pipe wasn’t damaged according to insurer – but we decided otherwise 

Decisions and case studies / Case studies

When Linda was having trouble with her washing machine, she found that the cause was a blockage in an underground pipe. But her insurers turned down her claim, so she asked us to investigate if their decision was fair.

Published 06/03/2019    Last updated 11/07/2025

Consumer complains that bank refused to stop repayments to payday lender 

Decisions and case studies / Case studies

Clare gave her debit card details to the lender so they could take the repayment from her account at the end of the month. But as the repayment date approached, Clare realised she had less money than she’d thought. She asked her bank to stop the repayment leaving her account.

Published 10/05/2019    Last updated 11/07/2025

Insurer says previous insurer liable for subsidence claim 

Decisions and case studies / Case studies

A ‘new’ insurer believed that subsidence to an entire terrace had been happening before it took over responsibility for insurance. We looked at the facts to find a fair outcome.

Published 04/06/2019    Last updated 11/07/2025