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Accidental damage
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
Information for financial businesses about how we handle and resolve complaints about accidental damage to property.
Published 08/03/2019 Last updated 31/07/2023
Motor insurance
Consumer / Complaints we can help with / Insurance
Find out how we handle complaints about motor insurance – including complaints about vehicle valuations, and caravan insurance.
Published 21/03/2019 Last updated 27/06/2023
Vehicle theft
Consumer / Complaints we can help with / Insurance / Motor insurance
Find out how we can help if you have a complaint about your insurance claim for vehicle theft.
Published 03/07/2019 Last updated 25/05/2022
Direct debits and standing orders
Business / How to settle complaints / Our approach to resolving complaints / Banking and payments
See our approach to complaints about direct debits and standing orders?
Published 22/05/2019 Last updated 12/12/2025
Sut rydym yn gwneud penderfyniadau
Cymraeg
Rydym yn ddewis amgen anffurfiol i’r llysoedd a’n nod yw gwneud penderfyniadau’n deg ac yn rhesymol.
Published 08/06/2019 Last updated 03/11/2020
Making sure messages are really from us
Corporate information
Find out more about how you can ensure that messages you receive claiming to be from the Financial Ombudsman Service are really from us.
Published 08/10/2019 Last updated 29/11/2024
Social responsibility and sustainability
Corporate information / Our corporate policies
This policy outlines what social responsibility and sustainability means to us and how we'll meet our commitments on our four key principles.
Published 16/06/2020 Last updated 22/09/2023
Compulsive spending and gambling harm
Business / How to settle complaints / Our approach to resolving complaints / Other complaints
Do you deal with customer complaints that involve compulsive spending and gambling harm?
Published 07/06/2022 Last updated 15/04/2025
Mortgage underfunding
Consumer / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage underfunding.
Published 07/03/2019 Last updated 07/05/2021