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Suitability of investments
For businesses / Complaints we deal with / Investments
Are you dealing with customers who are unhappy about the advice they received on the suitability of an investment?
Published 31/05/2019 Last updated 10/12/2024
Conflicts of interest
Corporate information / Our corporate policies
Independent, unbiased answers: our approach to conflicts of interest
Published 05/06/2019 Last updated 16/07/2021
My insurer says it's too risky to fly me home
Decisions and case studies / Case studies
Carl complained when his insurer rejected his claim to help arrange a flight home when he was taken seriously ill on a holiday.
Published 01/06/2019 Last updated 11/07/2025
A consumer finds she's not covered under the terms of her lifetime care policy
Decisions and case studies / Case studies
Hilary complains to us when she finds that she isn’t covered under the terms of her lifetime care policy, after a fall meant she needed full-time care in a nursing home.
Published 03/06/2019 Last updated 11/07/2025
Travel insurance
For consumers / Complaints we can help with / Insurance
How we can help with complaints about travel insurance.
Published 21/03/2019 Last updated 14/06/2022
Stocks and shares
For businesses / Complaints we deal with / Investments
Do you handle complaints for a share-dealing company or stock business, including about transactions, charges and transfers between firms?
Published 01/06/2019 Last updated 10/12/2024
Cwynion am ein gwasanaeth
Cymraeg
Rydym am ddarparu gwasanaeth cwsmer gwych ar eich cyfer, beth bynnag y bo canlyniad eich achos.
Published 08/06/2019 Last updated 03/11/2020
Our strategy
Who we are
Our strategic targets to help us resolve the thousands of complaints that are referred to us each year.
Published 26/05/2022 Last updated 15/12/2023
Stocks and shares
For consumers / Complaints we can help with / Investments
Are you unhappy with transactions, transfers between firms or share-dealing platforms or charges?
Published 10/12/2024 Last updated 10/12/2024
