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Half-yearly complaints data: H2 2024
Business / How to settle complaints / Data and insight
Our data on the number of complaints received about individual financial businesses between January and June 2024.
Published 06/05/2025 Last updated 02/09/2025
Information for Amigo customers
About us / Data and insight / News
We are aware Amigo Holdings PLC has made an application to the FCA for a DISP waiver.
Published 21/12/2020 Last updated 27/01/2021
Quarterly complaints data: Q2 2025/26
Business / How to settle complaints / Data and insight
Complaints received during the second quarter of 2025/26 (July to September).
Published 29/10/2025 Last updated 29/10/2025
Daniel faces financial setback after spread-betting position is closed
Business / How to settle complaints / Case studies
When the value of Daniel's shares dropped suddenly, it led to the closure of his spread-betting position, resulting in a significant loss.
Published 15/07/2019 Last updated 17/03/2026
Brenda couldn’t withdraw money from her property fund
Business / How to settle complaints / Case studies
Brenda wasn't told that a deferral period was in force and would delay access to her invested funds.
Published 04/06/2019 Last updated 17/03/2026
Our plans and budget for 2021/22
About us / Data and insight / News
Today we’ve published our plans and budget for the financial year 2021/22.
Published 31/03/2021 Last updated 31/03/2021
Financial Ombudsman Service appoints Nausicaa Delfas as interim chief executive & chief ombudsman
About us / Data and insight / News
The Financial Ombudsman Service has today announced Nausicaa Delfas as its interim chief executive & chief ombudsman. Nausicaa succeeds Caroline Wayman, who has stepped down after seven years as chief executive & chief ombudsman.
Published 19/04/2021 Last updated 06/05/2021
Building warranties
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
Information for financial businesses on handling and resolving complaints about building warranties.
Published 31/07/2023 Last updated 31/07/2023
Home emergency insurance
Consumer / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you’ve got a complaint about home emergency insurance.
Published 03/07/2023 Last updated 31/07/2023
Home emergency insurance
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
Information for financial businesses on handling and resolving complaints about home emergency insurance.
Published 03/07/2023 Last updated 03/07/2023