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Fraud markers
For businesses / Complaints we deal with / Fraud and scams
Does your customer believe that you have given their details to a fraud agency?
Published 07/10/2024 Last updated 07/10/2024
How we make decisions
Who we are
Find out about the process and rules we follow.
Published 13/02/2019 Last updated 01/11/2024
Medical insurance
For consumers / Complaints we can help with / Insurance
Find out how we can help with complaints about health-related insurance policies – including private medical insurance and dental insurance.
Published 21/03/2019 Last updated 05/07/2023
Subsidence and other types of ground movement
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we handle and resolve complaints about subsidence claim.
Published 01/06/2019 Last updated 31/07/2023
I’m looking for your PPI forms
For businesses / Complaints we deal with / PPI
Get the forms you need to complain about PPI - or find forms for businesses whose customers have complained.
Published 25/05/2019 Last updated 01/03/2023
Individual savings accounts (ISAs)
For businesses / Complaints we deal with / Investments
Do you deal with customer complaints about ISAs for an investment company, bank or financial adviser?
Published 11/12/2024 Last updated 11/12/2024
Transfers from workplace pensions and the ‘Pension Review’
For consumers / Complaints we can help with / Pensions and annuities
Find out more about the complaints we see about transferring from workplace or “defined benefit” pensions, including information about the “Pensions Review” and how we can help.
Published 24/10/2019 Last updated 10/09/2024
Key decisions
Corporate information
Read some of our published decisions on key issues we've been asked to consider.
Published 10/06/2019 Last updated 21/09/2022
Flood damage
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you have a complaint about flood damage to a property.
Published 27/07/2021 Last updated 31/07/2023
Complaints about pre-paid funeral plans
For consumers / Complaints we can help with / Other complaints
From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you have a complaint about pre-paid funeral plans.
Published 12/04/2022 Last updated 03/02/2025
