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New data reveals 70% jump in financial complaints
About us / Data and insight / News
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
Published 29/08/2024 Last updated 29/08/2024
Ombudsman News 194
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition, we look at our latest data, which covers the complaints we received about financial products and services between April and June 2024.
Published 05/09/2024 Last updated 05/09/2024
Lori’s insurer says she’s not covered for her serious illness
Business / How to settle complaints / Case studies
Lori claimed on her critical illness policy but was told her condition wasn’t covered.
Published 16/07/2019 Last updated 17/03/2026
Customer is unhappy with her kitchen worktops
Business / How to settle complaints / Case studies
Isabel got in touch when the worktops for her new kitchen arrived in bad condition and her claim to the credit provider was rejected.
Published 20/08/2019 Last updated 14/07/2025
Financial Ombudsman Service and FCA move to modernise redress system
About us / Data and insight / News
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
Published 15/11/2024 Last updated 15/11/2024
Consumer is unhappy about transfer of her pension fund
Business / How to settle complaints / Case studies
Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.
Published 27/09/2019 Last updated 14/07/2025
Unhappy consumer because of advice to change pension type
Business / How to settle complaints / Case studies
Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.
Published 27/09/2019 Last updated 14/07/2025
Continuous payment authorities
Business / How to settle complaints / Our approach to resolving complaints / Banking and payments
Read about our approach to customer complaints about continuous payments authorities (recurring payments), and the type of complaints we see.
Published 30/05/2019 Last updated 10/12/2025
Wedding insurance
Consumer / Complaints we can help with / Insurance
How we can help if you have a complaint about wedding or special event insurance.
Published 29/06/2021 Last updated 29/06/2021
Employee expenses
Corporate information / Our corporate policies
Our employee expenses policy.
Published 05/06/2019 Last updated 04/05/2023