1854 results
Filter by
Curtailment
For businesses / Complaints we deal with / Insurance / Travel insurance
Information for financial businesses about how we handle complaints about holidays being cut short.
Published 13/03/2019 Last updated 03/07/2023
Telematics (black box) vehicle insurance
For businesses / Complaints we deal with / Insurance / Motor insurance
Information for financial businesses on handling and resolving complaints about telematics (black box) vehicle insurance.
Published 25/05/2022 Last updated 03/07/2023
Gradual damage
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you have a complaint about a claim and your insurer says the problem is gradual damage.
Published 24/07/2023 Last updated 24/01/2025
Insurance pricing and renewals
For consumers / Complaints we can help with / Insurance
Find out how we can help if you have a complaint about insurance pricing and renewal.
Published 16/12/2021 Last updated 16/12/2021
About the Independent Assessor
Who we are / Our customer service / Complaints about our service
The Independent Assessor looks into complaints about the service you've had from the Financial Ombudsman Service. Find out more about their role, and how to contact the Independent Assessor to make a complaint.
Published 28/02/2022 Last updated 01/11/2024
Ombudsman News 179
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight the role of the Business Support Hub, the new name for our helpline for financial businesses and consumer representatives. We also share our latest data, covering complaints about financial products and services.
Published 07/03/2023 Last updated 07/03/2023
Quarterly complaints data: Q1 2022/23
Data and insight / Our insight
Our complaints data on financial products and services between April and June 2022.
Published 27/11/2024 Last updated 09/01/2025
Complaints we can help with
For consumers
An introduction to the role of the Financial Ombudsman Service. Read about the complaints we can help with and how to make a complaint.
Published 13/02/2019 Last updated 25/06/2024
Time limits
For consumers / What to expect
Read about how time limits affect whether we can help with a complaint.
Published 22/02/2019 Last updated 04/03/2025
