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Cael help gyda'ch cwyn
Cymraeg
Os ydych chi angen help i wneud eich cwyn, rhowch wybod i ni.
Published 08/06/2019 Last updated 08/06/2019
The Independent Assessor
About us / How we're governed and funded / Our customer service / Complaints about our service
The Independent Assessor looks into complaints about the service you've had from the Financial Ombudsman Service. Find out more about their role, and how to contact the Independent Assessor to make a complaint.
Published 10/02/2026 Last updated 10/02/2026
Subsidence and other types of ground movement
Consumer / Complaints we can help with / Insurance / Home and buildings insurance
How we can help if you have a complaint about home insurance and subsidence or other types of ground movement.
Published 06/03/2019 Last updated 16/10/2023
Unauthorised transactions and identity theft
Business / How to settle complaints / Our approach to resolving complaints / Fraud and scams
Is your customer unhappy about how you handled things when someone took money from their account without permission, or stole their ID?
Published 07/10/2024 Last updated 08/12/2025
Corporate information
An overview of some of our corporate policies and procedures
Published 13/02/2019 Last updated 02/01/2025
Neighbour won’t cooperate with an insurer’s structural damage repair
Business / How to settle complaints / Case studies
Bryony’s neighbour wouldn’t agree to subsidence repairs on their shared property. Should her insurer have looked into other options?
Published 06/03/2019 Last updated 25/03/2026
If you need other additional support
Accessibility services
Find out how we can help you if you need other additional support.
Published 06/03/2019 Last updated 21/11/2024
Flood damage
Business / How to settle complaints / Our approach to resolving complaints / Insurance / Home and buildings insurance
Information for financial businesses on handling and resolving complaints about flood damage to a property.
Published 27/07/2021 Last updated 16/09/2025