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Get help changing your computer settings
Accessibility services
How to change your computer settings to make the web more accessible.
Published 06/03/2019 Last updated 21/11/2024
Accidental damage
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we handle and resolve complaints about accidental damage to property.
Published 08/03/2019 Last updated 31/07/2023
Motor insurance
For consumers / Complaints we can help with / Insurance
Find out how we handle complaints about motor insurance – including complaints about vehicle valuations, and caravan insurance.
Published 21/03/2019 Last updated 27/06/2023
Vehicle theft
For consumers / Complaints we can help with / Insurance / Motor insurance
Find out how we can help if you have a complaint about your insurance claim for vehicle theft.
Published 03/07/2019 Last updated 25/05/2022
Savings endowments
For consumers / Complaints we can help with / Investments
Is your complaint about a savings endowment – a long-term investment that you bought from a financial adviser or an insurance company?
Published 05/08/2019 Last updated 10/12/2024
Application process
Who we are / Join us – careers at the Financial Ombudsman
A step by step guide to our recruitment process, and how long it'll take.
Published 03/06/2020 Last updated 15/03/2023
Home emergency insurance
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses on handling and resolving complaints about home emergency insurance.
Published 03/07/2023 Last updated 03/07/2023
Wonga
News
In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.
Published 26/10/2018 Last updated 27/01/2021
Mobile phone and gadget insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we handle and resolve mobile phone and gadget insurance complaints.
Published 25/07/2022 Last updated 20/02/2023
Channel 4 Dispatches
News
The Dispatches programme on the work of the Financial Ombudsman Service gives an unfair impression of us.
Published 12/03/2018 Last updated 27/01/2021
