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Q2 25 26 chart top 5 products (xlsx)
Published 29/10/2025 Last updated 29/10/2025
Financial Ombudsman Service announces change to compensation interest levels
News
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.
Published 15/07/2025 Last updated 15/07/2025
For consumers
Complaints we see from consumers, about financial businesses – and how we can help.
Published 13/02/2019 Last updated 25/07/2025
FCA appoints new interim chair of the Financial Ombudsman Service
News
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
Published 28/07/2025 Last updated 28/07/2025
Economic and domestic abuse
For businesses / Complaints we deal with / Other complaints
Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?
Published 29/04/2021 Last updated 15/09/2025
Our work with other organisations
Who we are
Who we share information, knowledge and experience with.
Published 13/02/2019 Last updated 15/07/2025
Quarterly complaints data: Q2 2023/24
Data and insight / Our insight
The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.
Published 27/11/2024 Last updated 02/09/2025
Correspondence
Corporate information
Formal exchanges of correspondence and information with other organisations.
Published 07/05/2020 Last updated 15/07/2025
Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
News
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Published 11/09/2025 Last updated 11/09/2025
CoPilot privacy notice
Privacy notice
Find out how we use CoPilot to enhance staff productivity and efficiency.
Published 15/09/2025 Last updated 15/09/2025
