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Strategic measures 2021/22 summary (pdf)
Published 08/04/2021 Last updated 12/04/2021
The top five most complained about products 2024 25 (xlsx)
Published 02/07/2025 Last updated 02/07/2025
Trade association steering group minutes - May 2017 (pdf)
Published 17/09/2020 Last updated 17/09/2020
Financial Ombudsman Service Guidance on our new interest awards new interest awards from January 2026 (pdf)
Published 31/10/2025 Last updated 31/10/2025
Ombudsman Connect for Business Access request form completion guide (pdf)
Published 21/08/2025 Last updated 21/08/2025
Letter to Fair4All Finance access to credit sub commitee (pdf)
Published 15/07/2025 Last updated 15/07/2025
Ombudsman Connect for Business Key information document (pdf)
Published 21/08/2025 Last updated 21/08/2025
Ombudsman Connect for Business Access request form (pdf)
Published 21/08/2025 Last updated 21/08/2025
Q2 25 26 chart new complaint brought by pro reps (xlsx)
Published 29/10/2025 Last updated 29/10/2025
Board meeting minutes September 2025 (pdf)
Published 22/10/2025 Last updated 22/10/2025
