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Debt collecting
For consumers / Complaints we can help with / Borrowing money
How to complain about a problem relating to debt collecting.
Published 17/07/2019 Last updated 03/01/2023
Governance and process
Corporate information
We publish key policies and information relating to our casework governance and process.
Published 07/06/2019 Last updated 07/06/2019
Cwynion y gallwn helpu yn eu cylch
Cymraeg
Gallwn helpu gyda chwynion am y rhan fwyaf o fathau o gynnyrch a gwasanaethau.
Published 08/06/2019 Last updated 23/11/2022
Equality, diversity and inclusion report 2018
Who we are / Our values
What we’re proud of and what we need to work on and what’s next.
Published 22/06/2019 Last updated 08/09/2022
Marine insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about marine insurance.
Published 19/03/2019 Last updated 31/07/2023
Private medical and dental insurance claims
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about private medical insurance and dental insurance.
Published 21/06/2019 Last updated 03/07/2023
Continuous payment authorities
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints about continuous payment authorities.
Published 30/05/2019 Last updated 26/01/2021
Curo Transatlantic Limited and SRC Transatlantic Limited
News
On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration.
Published 28/02/2019 Last updated 27/01/2021
Car modifications and insurance
Data and insight / Our insight
Modifications to your car can affect your insurance – share information about how car modifications can affect insurance policies, the types of complaint we’ve seen and how we can help.
Published 27/11/2024 Last updated 27/11/2024
Unregulated collective investment schemes
For consumers / Complaints we can help with / Investments
Find out how we can help if you have a complaint involving an unregulated collective investment scheme.
Published 05/09/2022 Last updated 18/04/2023
