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Debt collecting
For consumers / Complaints we can help with / Borrowing money
How to complain about a problem relating to debt collecting.
Published 17/07/2019 Last updated 03/01/2023
Governance and process
Corporate information
We publish key policies and information relating to our casework governance and process.
Published 07/06/2019 Last updated 07/06/2019
Cwynion y gallwn helpu yn eu cylch
Cymraeg
Gallwn helpu gyda chwynion am y rhan fwyaf o fathau o gynnyrch a gwasanaethau.
Published 08/06/2019 Last updated 23/11/2022
Media centre
On this page, you'll find our latest press releases, our press team contact details, our media library and how you can request for a speaker.
Published 26/06/2019 Last updated 04/06/2025
Equality, diversity and inclusion report 2018
Who we are / Our values
What we’re proud of and what we need to work on and what’s next.
Published 22/06/2019 Last updated 08/09/2022
Transfers between personal pensions
For businesses / Complaints we deal with / Pensions and annuities
Find out more about how we look at complaints from consumers about advice they've received to transfer from one personal pension arrangement to another.
Published 08/10/2019 Last updated 10/09/2024
Economic and domestic abuse
For businesses / Complaints we deal with / Other complaints
Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?
Published 29/04/2021 Last updated 28/11/2024
Privacy and data protection – summary of our approach and FAQs
Privacy notice
On this page we summarise our approach to privacy and data protection. It also links to our full privacy notice.
Published 30/03/2022 Last updated 19/10/2023
Banking and payments
For consumers / Complaints we can help with
We can help with complaints about a range of businesses that provide banking and payment services, including banks, building societies and payment transfer businesses.
Published 11/02/2019 Last updated 14/05/2024
Publications
Our publications for consumers, businesses and other stakeholders.
Published 13/02/2019 Last updated 23/11/2022
