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Board meeting minutes June 2025 (pdf) 

Published 30/07/2025    Last updated 30/07/2025

Board meeting minutes May 2025 (pdf) 

Published 30/07/2025    Last updated 30/07/2025

Q2 25 26 chart top 5 products (xlsx) 

Published 29/10/2025    Last updated 29/10/2025

Consumer Liaison Group meeting minutes June 2025 (pdf) 

Published 23/12/2025    Last updated 23/12/2025

Top 5 most complained about products in Q3 2025 26 (xlsx) 

Published 05/02/2026    Last updated 05/02/2026

FCA appoints new interim chair of the Financial Ombudsman Service 

News

Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.

Published 28/07/2025    Last updated 28/07/2025

Economic and domestic abuse 

For businesses / Complaints we deal with / Other complaints

Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?

Published 29/04/2021    Last updated 15/09/2025

Quarterly complaints data: Q2 2023/24 

Data and insight / Our insight

The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.

Published 27/11/2024    Last updated 02/09/2025

Correspondence 

Corporate information

Formal exchanges of correspondence and information with other organisations.

Published 07/05/2020    Last updated 15/07/2025

Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive 

News

A year on from the opening of our Belfast hub, we announce 32 new investigator positions.

Published 11/09/2025    Last updated 11/09/2025