1742 results
Filter by
Time limits for businesses
For businesses / Resolving a complaint
Read about how time limits affect whether we can help with a complaint.
Published 22/02/2019 Last updated 12/06/2024
Mortgage shortfall
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage shortfall repayments.
Published 06/03/2019 Last updated 22/08/2023
Interest-only mortgages
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about interest-only mortgages? This could be for a financial adviser, mortgage broker or lender, or in another capacity.
Published 06/03/2019 Last updated 26/03/2025
Income protection insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we resolve income protection insurance complaints.
Published 19/03/2019 Last updated 05/07/2023
Home and buildings insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we approach complaints about home and buildings insurance.
Published 20/03/2019 Last updated 31/07/2023
Safeguarding policy
Corporate information / Our corporate policies
Our policy on safeguarding
Published 03/10/2019 Last updated 08/04/2025
Ed's pet insurance claim
For consumers / Who we’ve helped
Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.
Published 24/06/2019 Last updated 28/01/2021
If you need to speak to us in another language
Accessibility services
Find out how we can communicate you in another language, and how to request our complaint forms or consumer leaflet in another language.
Published 28/02/2022 Last updated 21/11/2024
Complaints about pre-paid funeral plans
For businesses / Complaints we deal with / Other complaints
From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you are dealing with a complaint about pre-paid funeral plans.
Published 12/04/2022 Last updated 16/02/2023
Credit and borrowing money
For consumers / Complaints we can help with
How we can help if things go wrong when you borrow money.
Published 11/03/2019 Last updated 17/12/2024
