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CoPilot privacy notice 

Privacy notice

Find out how we use CoPilot to enhance staff productivity and efficiency.

Published 15/09/2025    Last updated 15/09/2025

Personal accident insurance 

For businesses / Complaints we deal with / Insurance / Medical insurance

Information for financial businesses about how we deal with complaints about claims issues and mis-sold personal accident insurance.

Published 01/04/2019    Last updated 08/12/2025

Consumer privacy notice 

Privacy notice

This privacy notice explains how we process your personal information when you contact us or bring a complaint to our service.

Published 29/05/2019    Last updated 15/09/2025

Whole-of-life policies 

For businesses / Complaints we deal with / Investments

Do you deal with customer complaints about whole-of-life policies?

Published 01/06/2019    Last updated 08/12/2025

Multiple-occupancy buildings insurance  

For consumers / Complaints we can help with / Insurance / Home and buildings insurance

Is your complaint about a multiple-occupancy building insurance (MOBI) policy? See our guidance for freeholders and leaseholders.

Published 19/11/2025    Last updated 19/11/2025

If you need to speak to us in another language 

Accessibility services

Find out how we can communicate you in another language, and how to request our complaint forms or consumer leaflet in another language.

Published 28/02/2022    Last updated 28/10/2025

Strategic plans and budget 

Who we are / Governance and funding

Download our strategic plans and budget for this financial year, as well as reports from previous years.

Published 04/03/2019    Last updated 27/11/2025

Home and buildings insurance 

For businesses / Complaints we deal with / Insurance

Information for financial businesses about how we approach complaints about home and buildings insurance.

Published 20/03/2019    Last updated 19/11/2025

Sign up to our newsletter 

Sign up to our newsletter and be among the first to hear about our data, insights, news and career opportunities.

Published 20/02/2020    Last updated 06/11/2025

Case studies 

Decisions and case studies

Browse our case studies to find out more about who we've helped, and what we've done.

Published 05/03/2025    Last updated 20/08/2025