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Fraud and scams
For businesses / Complaints we deal with
Do you deal with customer complaints about how a bank or payment services provider dealt with a fraud or scam?
Published 01/04/2019 Last updated 07/10/2024
Fraud and scams
For consumers / Complaints we can help with
If you’ve been affected by a fraud or scam – and feel your bank or payment service hasn’t done enough to help you – we can look into it.
Published 10/05/2019 Last updated 11/11/2024
Long-term care insurance
For consumers / Complaints we can help with / Insurance / Medical insurance
How we can help with your complaint about long-term care insurance.
Published 01/06/2019 Last updated 09/11/2023
Damage to underground pipes
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses how we handle and resolve complaints about underground pipes.
Published 21/05/2019 Last updated 31/07/2023
No-deal Brexit: what it would mean for consumers and the Financial Ombudsman Service
News
This information is relevant to UK consumers of businesses established in the European Economic Area (EEA) in the event that the UK leaves the European Union (EU) without a withdrawal agreement. This page was first published in March 2019.
Published 13/03/2019 Last updated 27/01/2021
Can I complain about commission - because of the Plevin judgment?
For businesses / Complaints we deal with / PPI
Find out if you’re affected -and how to complain about commission on PPI.
Published 25/05/2019 Last updated 26/01/2021
Consumer privacy notice
Privacy notice
This privacy notice explains how we process your personal information when you contact us or bring a complaint to our service.
Published 29/05/2019 Last updated 13/03/2024
Personal pensions
For businesses / Complaints we deal with / Pensions and annuities
Read more about the complaints we see from consumers about personal pensions and see our approach to handling cases.
Published 08/10/2019 Last updated 10/09/2024
Investments
For consumers / Complaints we can help with
Find out how we can help you with a complaint about an investment.
Published 15/03/2019 Last updated 11/12/2024
Consumer complains after being told by her insurer that she had to pay for the legal costs
Decisions and case studies / Case studies
Paula complained that her insurers wouldn’t cover the legal costs for a claim she was making.
Published 07/03/2019 Last updated 11/07/2025
