1858 results
Filter by
Before we get involved
For businesses / Resolving a complaint
What you need to do when you receive a customer complaint.
Published 13/02/2019 Last updated 24/10/2023
Time limits for mortgage endowment complaints
For businesses / Resolving a complaint / Time limits for businesses
Specific time limits that apply for mortgage endowment complaints.
Published 22/02/2019 Last updated 26/01/2021
Payday loans
For businesses / Complaints we deal with / Consumer credit
Information for financial businesses about the complaints we see about payday lending and how we handle them.
Published 21/06/2019 Last updated 08/12/2025
Workplace pensions
For businesses / Complaints we deal with / Pensions and annuities
Information for financial businesses about our approach to complaints about advice and administrative errors relating to workplace pensions.
Published 23/10/2019 Last updated 05/12/2025
Long-term care insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about long-term care insurance claims and mis-sold policies.
Published 31/05/2019 Last updated 08/12/2025
Extended warranties
For businesses / Complaints we deal with / Insurance
Find out how we deal with complaints about extended warranties.
Published 06/03/2019 Last updated 08/12/2025
Complaints we deal with
For businesses
An overview of all the complaints we deal with.
Published 13/02/2019 Last updated 28/10/2022
Valuations and surveys
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about valuations and surveys for a mortgage lender or broker?
Published 12/06/2019 Last updated 26/03/2025
Mis-sold travel insurance
For businesses / Complaints we deal with / Insurance / Travel insurance
Information for financial businesses about how we resolve complaints about mis-sold travel insurance.
Published 15/03/2019 Last updated 16/02/2023
Personal accident insurance
For consumers / Complaints we can help with / Insurance / Medical insurance
Find out how we can help with your complaint about personal accident insurance.
Published 22/03/2019 Last updated 05/07/2023
