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Personal pensions
For businesses / Complaints we deal with / Pensions and annuities
Read more about the complaints we see from consumers about personal pensions and see our approach to handling cases.
Published 08/10/2019 Last updated 10/09/2024
Investments
For consumers / Complaints we can help with
Find out how we can help you with a complaint about an investment.
Published 15/03/2019 Last updated 11/12/2024
Consumer complains after being told by her insurer that she had to pay for the legal costs
Decisions and case studies / Case studies
Paula complained that her insurers wouldn’t cover the legal costs for a claim she was making.
Published 07/03/2019 Last updated 11/07/2025
Motor insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about the complaints we see and how we deal with complaints about motor insurance.
Published 20/03/2019 Last updated 27/06/2023
Latest complaints data on individual financial businesses
News
Today we've published our latest six-monthly complaints data on individual businesses and groups.
Published 13/03/2019 Last updated 01/06/2019
Shazir’s complaint about an extension to a finance agreement
For consumers / Who we’ve helped
Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.
Published 17/02/2020 Last updated 06/04/2023
Vehicle breakdown cover
For consumers / Complaints we can help with / Insurance / Motor insurance
How we can help if you have a complaint about vehicle breakdown cover (roadside assistance).
Published 16/05/2022 Last updated 21/03/2023
The impact of Brexit on complaints
Who we are / Governance and funding
Find out more about the impact of Brexit on complaints to the Financial Ombudsman.
Published 26/07/2022 Last updated 06/10/2022
Our policy on reasonable adjustments
Corporate information / Our corporate policies
The page contains information on the Financial Ombudsman Service's approach and commitment to ensuring that our service is accessible for all our customers, and that disabled people aren’t disadvantaged when accessing our service.
Published 22/08/2022 Last updated 21/11/2024
Ongoing financial advice services
For businesses / Complaints we deal with / Pensions and annuities
Do you deal with customer complaints about ongoing financial advice?
Published 10/06/2025 Last updated 10/06/2025
