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Case studies
Decisions and case studies
Browse our case studies to find out more about who we've helped, and what we've done.
Published 05/03/2025 Last updated 25/03/2026
Before we get involved
For businesses / Resolving a complaint
What you need to do when you receive a customer complaint.
Published 13/02/2019 Last updated 24/10/2023
Quarterly complaints data: Q2 2023/24
Data and insight / Our insight
The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.
Published 27/11/2024 Last updated 02/09/2025
Credit and borrowing money
For consumers / Complaints we can help with
How we can help if things go wrong when you borrow money.
Published 11/03/2019 Last updated 24/04/2026
Customer advisers – what you need to know
For consumers / How to complain
Do you work for a charity or consumer group, advising customers who are unhappy with something a financial business has done?
Published 14/01/2025 Last updated 24/04/2026
Curo Transatlantic Limited and SRC Transatlantic Limited
News
On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration.
Published 28/02/2019 Last updated 27/01/2021
For consumers
Complaints we see from consumers, about financial businesses – and how we can help.
Published 13/02/2019 Last updated 24/04/2026
Sign up to our newsletter
Sign up to our newsletter and be among the first to hear about our data, insights, news and career opportunities.
Published 20/02/2020 Last updated 16/04/2026
Smaller business workshop
News
We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman.
Published 01/06/2019 Last updated 27/01/2021
Life at the Financial Ombudsman
Who we are / Join us – careers at the Financial Ombudsman
Find out what life at the Financial Ombudsman Service is like.
Published 03/06/2020 Last updated 04/07/2025