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Credit hire and credit repair services following a “no-fault” accident 

For consumers / Complaints we can help with / Insurance / Motor insurance

On this page, we explain how and when we can help with a complaint about credit hire and credit repair – these are services that are sometimes offered to customers as an alternative to making a claim on their insurance, following an accident that is not their fault.

Published 27/06/2023    Last updated 27/06/2023

Join us – careers at the Financial Ombudsman  

Who we are

Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.

Published 13/02/2019    Last updated 19/05/2025

Whole-of-life insurance cover 

For consumers / Complaints we can help with / Investments

Is your complaint about whole-of-life assurance – life insurance which stays in place throughout your lifetime?

Published 05/08/2019    Last updated 10/12/2024

Our equality, diversity and inclusion report 2018 

News

Today we’ve published our equality, diversity and inclusion report 2018.

Published 30/01/2019    Last updated 27/01/2021

Financial difficulties with mortgages 

For businesses / Complaints we deal with / Mortgages

Do you deal with complaints from consumers in financial difficulty with their mortgage, perhaps for a financial adviser, mortgage broker or lender?

Published 09/12/2022    Last updated 26/03/2025

Safeguarding policy 

Corporate information / Our corporate policies

Our policy on safeguarding

Published 03/10/2019    Last updated 08/04/2025

Ed's pet insurance claim 

For consumers / Who we’ve helped

Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.

Published 24/06/2019    Last updated 28/01/2021

Complaints about pre-paid funeral plans 

For businesses / Complaints we deal with / Other complaints

From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you are dealing with a complaint about pre-paid funeral plans.

Published 12/04/2022    Last updated 16/02/2023

Cymraeg 

Ar y dudalen hon fe welwch wybodaeth allweddol am Financial Ombudsman Service, y cwynion y gallwn edrych arnynt a sut y gallwch chi wneud cwyn.

Published 13/02/2019    Last updated 16/06/2022