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The top five most complained about products 2024 25 (xlsx)
Published 02/07/2025 Last updated 02/07/2025
Top 5 most complained about products in Q3 2025 26 (xlsx)
Published 05/02/2026 Last updated 05/02/2026
Trade association steering group minutes - May 2017 (pdf)
Published 17/09/2020 Last updated 17/09/2020
Trade Body ISG minutes – May 2025 (pdf)
Published 28/04/2026 Last updated 28/04/2026
Annual Report and Accounts year ended 31 March 2026 (pdf)
Published 23/07/2026 Last updated 23/07/2026
Our response to HMT's call for evidence for the Access to Banking Review (pdf)
Published 24/07/2026 Last updated 24/07/2026
How we work with stakeholders
About us / How we resolve complaints
Who we share information, knowledge and experience with.
Published 13/02/2019 Last updated 17/06/2026
How to complain
Consumer / Submit a complaint form
Find out how to bring your complaint to us, and how we can help.
Published 13/02/2019 Last updated 26/06/2026
Time limits for mortgage endowment complaints
Business / How to settle complaints / Time limits for businesses
Specific time limits that apply for mortgage endowment complaints.
Published 22/02/2019 Last updated 26/01/2021
Disputed transactions
Business / How to settle complaints / Our approach to resolving complaints / Banking and payments
Find out how we deal with complaints where consumers dispute the amount of, or having made, a transaction.
Published 01/04/2019 Last updated 03/10/2023