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Mortgages
For businesses / Complaints we deal with
Do you handle mortgage complaints for the customers of a lender or mortgage broker?
Published 07/03/2019 Last updated 26/03/2025
Travel insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about travel insurance.
Published 20/03/2019 Last updated 16/02/2023
Savings account interest rate changes
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints about changes to interest rates on savings accounts.
Published 31/05/2019 Last updated 26/01/2021
An overview of the ombudsman's approach
For businesses / Complaints we deal with / PPI
This section of our online PPI resource provides an overview of the ombudsman's approach to some of the common issues raised in disputes about payment protection insurance (PPI).
Published 26/05/2019 Last updated 26/01/2021
Diversity, inclusion and wellbeing report 2022
Who we are / Our values
Read our annual diversity, inclusion and wellbeing report for 2022.
Published 28/02/2023 Last updated 18/01/2024
Meet our staff
Who we are
Find out about the people who work for our service.
Published 13/02/2019 Last updated 27/01/2021
Insurer doesn't give enough information on using online valuation calculator
Decisions and case studies / Case studies
Janina got in touch with us when her insurer wouldn't pay on her claim. This was after she had taken their advice on using an online valuation calculator.
Published 07/03/2019 Last updated 11/07/2025
Storm damage
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about what to do when a customer is unhappy about a storm damage claim.
Published 07/03/2019 Last updated 31/07/2023
Electronic money services for buyers and sellers
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints about electronic money services.
Published 21/06/2019 Last updated 26/01/2021
What is PPI – and did I have it?
For businesses / Complaints we deal with / PPI
Millions of people have claimed back mis-sold PPI. Find out what PPI is and if it’s likely you had it.
Published 08/06/2019 Last updated 25/01/2023
