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How we categorise data
Data and insight
This page explains the taxonomy we use to categorise cases and the data we publish.
Published 24/08/2020 Last updated 12/07/2024
Mortgage interest rates
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about mortgage interest rates for mortgage providers, lenders, brokers, advisers or other financial businesses?
Published 01/02/2024 Last updated 26/03/2025
Previous complaints data
Data and insight
On this page, you can find our complaints data from 2014/15 to 2020/21.
Published 27/11/2024 Last updated 26/02/2025
Insurance pricing and renewals
For businesses / Complaints we deal with / Insurance
Information for financial businesses on handling and resolving complaints about insurance pricing and renewals.
Published 16/12/2021 Last updated 03/07/2023
Fair outcome for storm damage dispute
Decisions and case studies / Case studies
After a storm, Andrew and Glenda discovered their roof had been damaged. But their insurer turned down their claim, saying the damage was from wear and tear.
Published 07/03/2019 Last updated 11/07/2025
Putting things right by giving something back
Data and insight / Our insight
Caroline Nugent, Director of Human Resources at the Financial Ombudsman Service, shares some of the ways we're living out our values of fairness and sustainability by partnering with organisations in support of the vital work they do.
Published 29/07/2021 Last updated 08/11/2022
Complaints involving the cost of living
For consumers / Complaints we can help with
Information about complaints involving financial products and services related to the cost of living.
Published 19/12/2022 Last updated 27/03/2023
Frozen accounts and blocked payments
For businesses / Complaints we deal with / Banking and payments
Are you dealing with complaints from customers whose current accounts have been frozen, or whose payments were blocked?
Published 10/12/2025 Last updated 10/12/2025
Relative raises concerns over Mazen and Anisa’s lifetime mortgage
Decisions and case studies / Case studies
Ayesha questioned whether her aunt and uncle, Anisa and Mazen, should have been sold a lifetime mortgage to raise funds.
Published 07/03/2019 Last updated 16/01/2026
What’s fair when it comes to complaints about fraud?
News
Each year we receive thousands of complaints in the wake of banking fraud and scams.
Published 21/08/2018 Last updated 27/01/2021