1791 results
Filter by
What were the relevant regulatory rules and codes?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
What were the relevant regulatory rules and codes?
Published 27/05/2019 Last updated 26/01/2021
Carolyn’s PPI complaint
For consumers / Who we’ve helped
Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.
Published 17/02/2020 Last updated 28/01/2021
Join us as an Apprentice
Who we are / Join us – careers at the Financial Ombudsman
Find out about Apprenticeships at the financial ombudsman service, these include becoming one of our ombudsman, or working in one of our many support functions eg an HR professional or a Project Manager.
Published 05/02/2020 Last updated 21/05/2025
Our action plan for changing and improving
Who we are / Governance and funding
This action plan sets out in broad terms what our future looks like, describing how we will change and improve – and deliver a better service for all our customers.
Published 02/12/2021 Last updated 28/11/2022
Ombudsman News 156
News
Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.
Published 17/12/2020 Last updated 27/01/2021
Sataj felt an insurance company racially discriminated against him
Decisions and case studies / Case studies
Sataj had obtained two quotes from a car insurance company, both for different sums. He felt his car insurance company had indirectly discriminated against him when calculating his insurance premium.
Published 15/05/2023 Last updated 11/07/2025
Consumer complains they shouldn’t have been referred for credit hire services
Decisions and case studies / Case studies
Sophie was unhappy her insurer provided her with a hire car and not a courtesy car following a non-fault accident. She was asked by the credit hire company to pay for the hire costs.
Published 27/06/2023 Last updated 11/07/2025
Capital protected structured investments
For consumers / Complaints we can help with / Investments
Do you feel you were wrongly advised to invest in a capital protected structured investment?
Published 10/12/2024 Last updated 10/12/2024
Scams where you’ve been tricked into making a payment
For consumers / Complaints we can help with / Fraud and scams
Have you been tricked into making a payment or withdrawing money, for example, with a debit or credit card or through bank transfer?
Published 07/10/2024 Last updated 11/11/2024
Our AI principles
Who we are / Our values
This page sets out information about our approach to the use of AI and other similar technology, including how we use AI responsibly and securely.
Published 20/11/2024 Last updated 20/11/2024
