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Ombudsman News issue 147 - dealing with debt
About us / Data and insight / News
In 2018, we dealt with around 3,300 enquiries about debt collection and took on over 1,000 new complaints for investigation.
Published 05/02/2019 Last updated 10/06/2019
Our comment on Which?'s IT problems research
About us / Data and insight / News
Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.
Published 13/06/2019 Last updated 27/01/2021
We’re extending the trial of our ‘proactively settled’ complaint category to 2024
Business / How to settle complaints / Data and insight
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
Published 16/05/2023 Last updated 12/06/2024
My lender has said it'll take my car, because I can't afford to repay my logbook loan
Business / How to settle complaints / Case studies
Renee had her car taken away by her lender when she fell behind with a payment on her logbook loan.
Published 13/03/2019 Last updated 11/07/2025
Narinder says her dad was vulnerable when he got a lifetime mortgage
Business / How to settle complaints / Case studies
Narinder believed her father, Mahesh, didn’t fully understand the terms of the lifetime mortgage an equity release company had sold him.
Published 14/06/2019 Last updated 16/01/2026
Financial Ombudsman Service publishes latest complaints data about individual businesses
About us / Data and insight / News
We have published our complaints data about individual businesses for 1 July - 31 December 2022 (H2 2022).
Published 22/03/2023 Last updated 15/06/2023
Information for customers of Everyday Lending, Everyday Loans, George Banco and Trust Two
About us / Data and insight / News
We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
Published 30/03/2023 Last updated 27/06/2023
Financial Ombudsman Service publishes its Plans and Budget for 2023/24
About us / Data and insight / News
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
Published 31/03/2023 Last updated 15/06/2023
Kevin struggled to pay his mortgage after falling ill
Business / How to settle complaints / Case studies
Kevin complained about the fees his mortgage lender charged him when he struggled to meet his repayments after falling ill.
Published 14/06/2019 Last updated 16/01/2026
Ombudsman News 181
About us / Data and insight / News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
Published 18/05/2023 Last updated 18/05/2023