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Mortgage shortfall 

For businesses / Complaints we deal with / Mortgages

Do you handle complaints about mortgage shortfalls for a lender? 

Published 07/03/2019    Last updated 26/03/2025

What is PPI – and did I have it? 

For businesses / Complaints we deal with / PPI

Millions of people have claimed back mis-sold PPI. Find out what PPI is and if it’s likely you had it.

Published 08/06/2019    Last updated 25/01/2023

What were the relevant regulatory rules and codes? 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

What were the relevant regulatory rules and codes?

Published 27/05/2019    Last updated 26/01/2021

Carolyn’s PPI complaint 

For consumers / Who we’ve helped

Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.

Published 17/02/2020    Last updated 28/01/2021

Join us as an Apprentice 

Who we are / Join us – careers at the Financial Ombudsman

Find out about Apprenticeships at the financial ombudsman service, these include becoming one of our ombudsman, or working in one of our many support functions eg an HR professional or a Project Manager.

Published 05/02/2020    Last updated 21/05/2025

Correspondence 

Corporate information

Formal exchanges of correspondence and information with other organisations.

Published 07/05/2020    Last updated 15/07/2025

Economic and domestic abuse 

For businesses / Complaints we deal with / Other complaints

Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?

Published 29/04/2021    Last updated 15/09/2025

Banking and payments 

For businesses / Complaints we deal with

Do you deal with customer complaints about bank account closures? Read about the complaints we see and how we approach them.

Published 11/02/2019    Last updated 10/12/2025

Publications 

Our publications for consumers, businesses and other stakeholders.

Published 13/02/2019    Last updated 23/11/2022

Time limits for businesses 

For businesses / Resolving a complaint

Read about how time limits affect whether we can help with a complaint.

Published 22/02/2019    Last updated 12/06/2024