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Financial Ombudsman Service reveals top five most complained about products
About us / Data and insight / News
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
Published 14/06/2023 Last updated 14/06/2023
Financial Ombudsman Service warns of increase in ‘hybrid’ scams
About us / Data and insight / News
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
Published 28/06/2023 Last updated 28/06/2023
Capital protected structured investments
Consumer / Complaints we can help with / Investments
Do you feel you were wrongly advised to invest in a capital protected structured investment?
Published 10/12/2024 Last updated 26/06/2026
Scams where you’ve been tricked into making a payment
Consumer / Complaints we can help with / Fraud and scams
Have you been tricked into making a payment or withdrawing money, for example, with a debit or credit card or through bank transfer?
Published 07/10/2024 Last updated 26/06/2026
Debt collecting
Consumer / Complaints we can help with / Borrowing money
How to complain about a problem relating to debt collecting.
Published 17/07/2019 Last updated 09/07/2026
Governance and process
Corporate information
We publish key policies and information relating to our casework governance and process.
Published 07/06/2019 Last updated 07/06/2019
Cwynion y gallwn helpu yn eu cylch
Cymraeg
Gallwn helpu gyda chwynion am y rhan fwyaf o fathau o gynnyrch a gwasanaethau.
Published 08/06/2019 Last updated 23/11/2022
Equality, diversity and inclusion report 2018
About us / Our Board of Directors / Our values
What we’re proud of and what we need to work on and what’s next.
Published 22/06/2019 Last updated 08/09/2022
Transfers between personal pensions
Business / How to settle complaints / Our approach to resolving complaints / Pensions and annuities
Find out more about how we look at complaints from consumers about advice they've received to transfer from one personal pension arrangement to another.
Published 08/10/2019 Last updated 10/09/2024
Putting things right
Business
Find out more about how to put things right for your customer if we uphold their complaint.
Published 17/06/2026 Last updated 17/06/2026