1844 results
Filter by
Diversity, inclusion and wellbeing report 2022
Who we are / Our values
Read our annual diversity, inclusion and wellbeing report for 2022.
Published 28/02/2023 Last updated 18/01/2024
Meet our staff
Who we are
Find out about the people who work for our service.
Published 13/02/2019 Last updated 27/01/2021
Insurer doesn't give enough information on using online valuation calculator
Decisions and case studies / Case studies
Janina got in touch with us when her insurer wouldn't pay on her claim. This was after she had taken their advice on using an online valuation calculator.
Published 07/03/2019 Last updated 11/07/2025
Storm damage
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about what to do when a customer is unhappy about a storm damage claim.
Published 07/03/2019 Last updated 31/07/2023
What is PPI – and did I have it?
For businesses / Complaints we deal with / PPI
Millions of people have claimed back mis-sold PPI. Find out what PPI is and if it’s likely you had it.
Published 08/06/2019 Last updated 25/01/2023
What were the relevant regulatory rules and codes?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
What were the relevant regulatory rules and codes?
Published 27/05/2019 Last updated 26/01/2021
Carolyn’s PPI complaint
For consumers / Who we’ve helped
Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.
Published 17/02/2020 Last updated 28/01/2021
Join us as an Apprentice
Who we are / Join us – careers at the Financial Ombudsman
Find out about Apprenticeships at the financial ombudsman service, these include becoming one of our ombudsman, or working in one of our many support functions eg an HR professional or a Project Manager.
Published 05/02/2020 Last updated 21/05/2025
Our action plan for changing and improving
Who we are / Governance and funding
This action plan sets out in broad terms what our future looks like, describing how we will change and improve – and deliver a better service for all our customers.
Published 02/12/2021 Last updated 28/11/2022
