1891 results
Filter by
Mortgage shortfall
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage shortfall repayments.
Published 06/03/2019 Last updated 22/08/2023
Interest-only mortgages
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about interest-only mortgages? This could be for a financial adviser, mortgage broker or lender, or in another capacity.
Published 06/03/2019 Last updated 26/03/2025
Income protection insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we resolve income protection insurance complaints.
Published 19/03/2019 Last updated 08/12/2025
How car modifications affect your insurance cover
Data and insight / Our insight
Modifications to your car can affect your insurance, whether it’s adding tinted windows, changing the alloy wheels or upgrading the exhaust system. Learn what to watch for, common complaints we see and how we can help.
Published 27/11/2024 Last updated 19/01/2026
Credit hire and credit repair services following a “no-fault” accident
For consumers / Complaints we can help with / Insurance / Motor insurance
On this page, we explain how and when we can help with a complaint about credit hire and credit repair – these are services that are sometimes offered to customers as an alternative to making a claim on their insurance, following an accident that is not their fault.
Published 27/06/2023 Last updated 27/06/2023
Join us – careers at the Financial Ombudsman
Who we are
Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.
Published 13/02/2019 Last updated 19/05/2025
Our equality, diversity and inclusion report 2018
News
Today we’ve published our equality, diversity and inclusion report 2018.
Published 30/01/2019 Last updated 27/01/2021
Financial difficulties with mortgages
For businesses / Complaints we deal with / Mortgages
Do you deal with complaints from consumers in financial difficulty with their mortgage, perhaps for a financial adviser, mortgage broker or lender?
Published 09/12/2022 Last updated 26/03/2025
Disputed transactions
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints where consumers dispute the amount of, or having made, a transaction.
Published 01/04/2019 Last updated 03/10/2023
Kathani and Taj’s insurer declines their claim for dry rot damage
Decisions and case studies / Case studies
Kathani and Taj found the dry in their dining room but their insurer wouldn’t pay for the damage done to their floorboards.
Published 14/03/2019 Last updated 26/03/2026