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Our publication scheme
Freedom of information
Our publications scheme sets out the information we publish and where you can find it on our site.
Published 15/05/2019 Last updated 29/04/2025
Long-term care insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about long-term care insurance claims and mis-sold policies.
Published 31/05/2019 Last updated 05/07/2023
Payment Protection Insurance (PPI) case studies
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
A range of case studies showing how we look at complaints about how PPI was sold.
Published 26/05/2019 Last updated 16/02/2023
We're in the National Centre for Diversity’s top 100 champions of equality, diversity and inclusion...
News
The Financial Ombudsman Service has been named by the National Centre for Diversity in its annual index for 2019 as one of the top 100 champions of equality, diversity and inclusion.
Published 15/02/2019 Last updated 27/01/2021
Workplace pensions
For businesses / Complaints we deal with / Pensions and annuities
Find out more about how we deal with complaints from consumers about workplace pensions (pensions arrangements organised by employers) including GPPs, SSASs and EPPs
Published 23/10/2019 Last updated 17/02/2023
Our people: Diversity, inclusion and wellbeing report 2019
Who we are / Our values
Our 2019 publication looks at our leadership and learning and includes an interactive diversity data snapshot.
Published 31/01/2020 Last updated 24/02/2022
Storm damage
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help with complaints about home or buildings insurance claims following storm damage.
Published 22/03/2022 Last updated 25/03/2022
Complaints about discrimination
For consumers / Complaints we can help with / Other complaints
Do you feel a financial business has treated differently or unfairly, or discriminated against you?
Published 15/05/2023 Last updated 15/04/2025
Mortgage shortfall
For businesses / Complaints we deal with / Mortgages
Do you handle complaints about mortgage shortfalls for a lender?
Published 07/03/2019 Last updated 26/03/2025
Transfers between personal pensions
For businesses / Complaints we deal with / Pensions and annuities
Find out more about how we look at complaints from consumers about advice they've received to transfer from one personal pension arrangement to another.
Published 08/10/2019 Last updated 10/09/2024
