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Business support and engagement
For businesses
Find out how we work with businesses and the support we provide.
Published 13/02/2019 Last updated 06/06/2025
Banking and payments
For consumers / Complaints we can help with
We can help with complaints about a range of businesses that provide banking and payment services, including banks, building societies and payment transfer businesses.
Published 11/02/2019 Last updated 14/05/2024
Publications
Our publications for consumers, businesses and other stakeholders.
Published 13/02/2019 Last updated 23/11/2022
Time limits for businesses
For businesses / Resolving a complaint
Read about how time limits affect whether we can help with a complaint.
Published 22/02/2019 Last updated 12/06/2024
Mortgage shortfall
For consumers / Complaints we can help with / Mortgages
How we can help if you have a complaint about mortgage shortfall repayments.
Published 06/03/2019 Last updated 22/08/2023
Interest-only mortgages
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about interest-only mortgages? This could be for a financial adviser, mortgage broker or lender, or in another capacity.
Published 06/03/2019 Last updated 26/03/2025
Income protection insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we resolve income protection insurance complaints.
Published 19/03/2019 Last updated 05/07/2023
Disputed transactions
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints where consumers dispute the amount of, or having made, a transaction.
Published 01/04/2019 Last updated 03/10/2023
Personal accident insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about claims issues and mis-sold personal accident insurance.
Published 01/04/2019 Last updated 05/07/2023
