Search results

Covid-19 (coronavirus) 

For consumers / Complaints we can help with

If you've got a complaint or enquiry about how your plans or finances may be affected by Covid-19, we've put together some information to help.

Published 05/03/2020    Last updated 05/06/2025

Privacy and data protection – summary of our approach and FAQs 

Privacy notice

On this page we summarise our approach to privacy and data protection. It also links to our full privacy notice.

Published 30/03/2022    Last updated 19/10/2023

Business support and engagement 

For businesses

Find out how we work with businesses and the support we provide.

Published 13/02/2019    Last updated 06/06/2025

Banking and payments 

For consumers / Complaints we can help with

We can help with complaints about a range of businesses that provide banking and payment services, including banks, building societies and payment transfer businesses.

Published 11/02/2019    Last updated 14/05/2024

Publications 

Our publications for consumers, businesses and other stakeholders.

Published 13/02/2019    Last updated 23/11/2022

Time limits for businesses 

For businesses / Resolving a complaint

Read about how time limits affect whether we can help with a complaint.

Published 22/02/2019    Last updated 12/06/2024

Mortgage shortfall 

For consumers / Complaints we can help with / Mortgages

How we can help if you have a complaint about mortgage shortfall repayments.

Published 06/03/2019    Last updated 22/08/2023

Interest-only mortgages 

For businesses / Complaints we deal with / Mortgages

Do you deal with customer complaints about interest-only mortgages? This could be for a financial adviser, mortgage broker or lender, or in another capacity.

Published 06/03/2019    Last updated 26/03/2025

Income protection insurance 

For businesses / Complaints we deal with / Insurance / Medical insurance

Information for financial businesses about how we resolve income protection insurance complaints.

Published 19/03/2019    Last updated 05/07/2023