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Smaller business workshop
News
A free, practical afternoon workshop for smaller businesses covered by the Financial Ombudsman Service
Published 02/07/2019 Last updated 27/01/2021
Annual report and accounts 2018/2019
News
We’ve published our annual report and accounts 2019/2019 today.
Published 11/07/2019 Last updated 27/01/2021
Our people, our purpose
Data and insight / Our insight
In this blog, Chief People Officer, Jane Cosgrove talks about our people, our purpose and our shared values – and how they are fundamental in building an engaged and inclusive organisation.
Published 24/10/2023 Last updated 24/10/2023
Instant Cash Loans Limited
News
We are aware that Instant Cash Loans (“ICL”) entered a scheme of arrangement with its creditors (which includes customers and former customers of The Money Shop, Payday Express, Payday UK and Ladder Loans) before it looks to close down the company.
Published 17/07/2019 Last updated 27/01/2021
Diversity and inclusion: how we talk about race at work
Data and insight / Our insight
To mark Black History Month, Karl Khan shares why diversity is important to the Financial Ombudsman Service and reflects on how we’re planning to become a more diverse and inclusive organisation.
Published 30/10/2023 Last updated 31/10/2023
Will and his insurer disagree over subsidence damage
Decisions and case studies / Case studies
When Will’s garage needed repairs because of subsidence cracking, he disagreed with his buildings insurer about how work should be done.
Published 22/03/2019 Last updated 26/03/2026
Hilary disagrees with her buildings insurer about replacing windows
Decisions and case studies / Case studies
Hillary wasn’t happy with her insurer’s response to a claim for three windows damaged by a break-in. Should it have replaced them?
Published 22/03/2019 Last updated 26/03/2026
Smaller business workshop - Shrewsbury
News
A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service
Published 15/08/2019 Last updated 27/01/2021
Electrician disputes policy definition of ‘total’ disability
Decisions and case studies / Case studies
When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.
Published 28/03/2019 Last updated 11/07/2025
Smaller business workshop - Cambridge
News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service
Published 18/10/2019 Last updated 27/01/2021