1908 results
Filter by
Buy now, pay later (BNPL)
Consumer / Complaints we can help with / Borrowing money
Do you have a complaint about what happened when you used ‘buy now pay later’ (BNPL)?
Published 15/07/2026 Last updated 15/07/2026
Relative raises concerns over Mazen and Anisa’s lifetime mortgage
Business / How to settle complaints / Case studies
Ayesha questioned whether her aunt and uncle, Anisa and Mazen, should have been sold a lifetime mortgage to raise funds.
Published 07/03/2019 Last updated 16/01/2026
What’s fair when it comes to complaints about fraud?
About us / Data and insight / News
Each year we receive thousands of complaints in the wake of banking fraud and scams.
Published 21/08/2018 Last updated 27/01/2021
Complaint about insurer’s choice of solicitor rejected
Business / How to settle complaints / Case studies
When Barnaby made a claim on his legal expenses policy, he wasn't happy that his insurer chose solicitors that lived far from him. We took a look to check the policy.
Published 08/03/2019 Last updated 11/07/2025
Preventing modern slavery and trafficking
About us / Data and insight / News
The Modern Slavery Act requires organisations over a certain size to report yearly on what they’ve done to ensure they help prevent acts of modern slavery and trafficking from occurring within their business or supply chains.
Published 25/07/2018 Last updated 27/01/2021
Working together to proactively settle complaints – an update on our outcome codes initiative
Business / How to settle complaints / Data and insight
James Clements, Head of Operation Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.
Published 28/01/2022 Last updated 12/06/2024
Information for Wonga customers
About us / Data and insight / News
We are aware of the recently announced news that Wonga has gone into administration.
Published 13/09/2018 Last updated 27/01/2021
What does it mean to be a guarantor?
Business / How to settle complaints / Data and insight
John Wightman, Ombudsman Leader and Head of Practice, explains what it means to be a guarantor on a guarantor loan.
Published 03/02/2022 Last updated 03/02/2022
Our new chair of the board
About us / Data and insight / News
Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE.
Published 05/06/2019 Last updated 27/01/2021
Keith complains after e-money business reverses ticket payment
Business / How to settle complaints / Case studies
Keith needed help after an e-money business reversed a payment related to a concert ticket sale, leaving him out of pocket.
Published 31/05/2019 Last updated 10/12/2025