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Disputed transactions
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints where consumers dispute the amount of, or having made, a transaction.
Published 01/04/2019 Last updated 03/10/2023
Personal accident insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about claims issues and mis-sold personal accident insurance.
Published 01/04/2019 Last updated 05/07/2023
Our approach to Payment Protection Insurance (PPI) mis-sale complaints
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
Our approach to Payment Protection Insurance (PPI) mis-sale complaints
Published 25/05/2019 Last updated 22/08/2023
Whole-of-life policies
For businesses / Complaints we deal with / Investments
Do you deal with customer complaints about whole-of-life policies?
Published 01/06/2019 Last updated 10/12/2024
Smaller business workshop
News
We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman.
Published 01/06/2019 Last updated 27/01/2021
Life at the Financial Ombudsman
Who we are / Join us – careers at the Financial Ombudsman
Find out what life at the Financial Ombudsman Service is like.
Published 03/06/2020 Last updated 04/07/2025
How we categorise data
Data and insight
This page explains the taxonomy we use to categorise cases and the data we publish.
Published 24/08/2020 Last updated 12/07/2024
Mortgage interest rates
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about mortgage interest rates for mortgage providers, lenders, brokers, advisers or other financial businesses?
Published 01/02/2024 Last updated 26/03/2025
Previous complaints data
Data and insight
On this page, you can find our complaints data from 2014/15 to 2020/21.
Published 27/11/2024 Last updated 26/02/2025
Insurance pricing and renewals
For businesses / Complaints we deal with / Insurance
Information for financial businesses on handling and resolving complaints about insurance pricing and renewals.
Published 16/12/2021 Last updated 03/07/2023
