1782 results
Filter by
Our approach to Payment Protection Insurance (PPI) mis-sale complaints
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
Our approach to Payment Protection Insurance (PPI) mis-sale complaints
Published 25/05/2019 Last updated 22/08/2023
Whole-of-life policies
For businesses / Complaints we deal with / Investments
Do you deal with customer complaints about whole-of-life policies?
Published 01/06/2019 Last updated 10/12/2024
Smaller business workshop
News
We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman.
Published 01/06/2019 Last updated 27/01/2021
Life at the Financial Ombudsman
Who we are / Join us – careers at the Financial Ombudsman
Find out what life at the Financial Ombudsman Service is like.
Published 03/06/2020 Last updated 04/07/2025
How we categorise data
Data and insight
This page explains the taxonomy we use to categorise cases and the data we publish.
Published 24/08/2020 Last updated 12/07/2024
Mortgage interest rates
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about mortgage interest rates for mortgage providers, lenders, brokers, advisers or other financial businesses?
Published 01/02/2024 Last updated 26/03/2025
Previous complaints data
Data and insight
On this page, you can find our complaints data from 2014/15 to 2020/21.
Published 27/11/2024 Last updated 26/02/2025
Insurance pricing and renewals
For businesses / Complaints we deal with / Insurance
Information for financial businesses on handling and resolving complaints about insurance pricing and renewals.
Published 16/12/2021 Last updated 03/07/2023
Data about financial products
Data and insight
We regularly publish data about the complaints we receive, including the types of products and services that are most complained about.
Published 28/08/2024 Last updated 02/07/2025
Fair outcome for storm damage dispute
Decisions and case studies / Case studies
After a storm, Andrew and Glenda discovered their roof had been damaged. But their insurer turned down their claim, saying the damage was from wear and tear.
Published 07/03/2019 Last updated 11/07/2025
