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Burglary victim complains after insurer voids policy for under insurance
Decisions and case studies / Case studies
Andrea asked us to get involved when her insurance company cancelled her policy and refunded her premiums. This was after she had put in a claim for £120,000 worth of jewellery that had been stolen from her home.
Published 06/03/2019 Last updated 11/07/2025
Logbook loans
For businesses / Complaints we deal with / Consumer credit
Information for financial businesses on handling and resolving complaints about logbook loans.
Published 30/07/2019 Last updated 16/02/2023
Consumer cancels GAP policy but receives less than expected
Decisions and case studies / Case studies
Theo decided to cancel his GAP insurance policy early when he sold his car. But when he didn’t get all his money back, he came to us to investigate.
Published 18/03/2019 Last updated 11/07/2025
Our publication scheme
Freedom of information
Our publications scheme sets out the information we publish and where you can find it on our site.
Published 15/05/2019 Last updated 29/04/2025
Payment Protection Insurance (PPI) case studies
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
A range of case studies showing how we look at complaints about how PPI was sold.
Published 26/05/2019 Last updated 16/02/2023
We're in the National Centre for Diversity’s top 100 champions of equality, diversity and inclusion...
News
The Financial Ombudsman Service has been named by the National Centre for Diversity in its annual index for 2019 as one of the top 100 champions of equality, diversity and inclusion.
Published 15/02/2019 Last updated 27/01/2021
Our people: Diversity, inclusion and wellbeing report 2019
Who we are / Our values
Our 2019 publication looks at our leadership and learning and includes an interactive diversity data snapshot.
Published 31/01/2020 Last updated 24/02/2022
Storm damage
For consumers / Complaints we can help with / Insurance / Home and buildings insurance
How we can help with complaints about home or buildings insurance claims following storm damage.
Published 22/03/2022 Last updated 25/03/2022
Complaints about discrimination
For consumers / Complaints we can help with / Other complaints
Do you feel a financial business has treated differently or unfairly, or discriminated against you?
Published 15/05/2023 Last updated 15/04/2025
