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Smaller business workshop - Shrewsbury
About us / Data and insight / News
A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service
Published 15/08/2019 Last updated 27/01/2021
Electrician disputes policy definition of ‘total’ disability
Business / How to settle complaints / Case studies
When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.
Published 28/03/2019 Last updated 11/07/2025
Smaller business workshop - Cambridge
About us / Data and insight / News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service
Published 18/10/2019 Last updated 27/01/2021
Staying safe from scams and what to do if you’re caught out
Business / How to settle complaints / Data and insight
We share some detail on how you can protect your personal information, as well as what to do if you think you have been scammed – and how we can help if you have a complaint or don’t think you’ve been treated fairly by a financial business.
Published 27/11/2024 Last updated 07/03/2025
Bank said victim of text message scam was grossly negligent and won't refund lost money
Business / How to settle complaints / Case studies
Brian contacted us after his bank refused to refund him £7,000 stolen from his account in a text message scam.
Published 05/04/2019 Last updated 11/07/2025
CashEuroNet (QuickQuid)
About us / Data and insight / News
We understand that CashEuroNet, which includes the QuickQuid trading name, is in administration.
Published 25/10/2019 Last updated 27/01/2021
StepChange’s Connected 2024 conference: full speech from Abby Thomas
Business / How to settle complaints / Data and insight
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
Published 27/11/2024 Last updated 02/01/2026
Extended warranties
Business / How to settle complaints / Our approach to resolving complaints / Insurance
Find out how we deal with complaints about extended warranties.
Published 06/03/2019 Last updated 08/12/2025
Burglary victim complains after insurer voids policy for under insurance
Business / How to settle complaints / Case studies
Andrea asked us to get involved when her insurance company cancelled her policy and refunded her premiums. This was after she had put in a claim for £120,000 worth of jewellery that had been stolen from her home.
Published 06/03/2019 Last updated 11/07/2025
Logbook loans
Business / How to settle complaints / Our approach to resolving complaints / Consumer credit
Information for financial businesses on handling and resolving complaints about logbook loans.
Published 30/07/2019 Last updated 17/06/2026