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Electrician disputes policy definition of ‘total’ disability
Decisions and case studies / Case studies
When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.
Published 28/03/2019 Last updated 11/07/2025
Smaller business workshop - Cambridge
News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service
Published 18/10/2019 Last updated 27/01/2021
Staying safe from scams and what to do if you’re caught out
Data and insight / Our insight
We share some detail on how you can protect your personal information, as well as what to do if you think you have been scammed – and how we can help if you have a complaint or don’t think you’ve been treated fairly by a financial business.
Published 27/11/2024 Last updated 07/03/2025
Bank said victim of text message scam was grossly negligent and won't refund lost money
Decisions and case studies / Case studies
Brian contacted us after his bank refused to refund him £7,000 stolen from his account in a text message scam.
Published 05/04/2019 Last updated 11/07/2025
CashEuroNet (QuickQuid)
News
We understand that CashEuroNet, which includes the QuickQuid trading name, is in administration.
Published 25/10/2019 Last updated 27/01/2021
StepChange’s Connected 2024 conference: full speech from Abby Thomas
Data and insight / Our insight
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
Published 27/11/2024 Last updated 27/11/2024
Quarterly complaints data: Q2 2023/24
Data and insight / Our insight
The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.
Published 27/11/2024 Last updated 27/11/2024
We've published our latest quarterly data
News
Today we’ve published data showing the number of complaints we received between October and December 2019.
Published 12/02/2020 Last updated 27/01/2021
Quarterly complaints data: Q4 2021/22
Data and insight / Our insight
The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 27/11/2024
Quarterly complaints data: Q2 2021/22
Data and insight / Our insight
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 27/11/2024
