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Electrician disputes policy definition of ‘total’ disability
Decisions and case studies / Case studies
When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.
Published 28/03/2019 Last updated 11/07/2025
Smaller business workshop - Cambridge
News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service
Published 18/10/2019 Last updated 27/01/2021
Staying safe from scams and what to do if you’re caught out
Data and insight / Our insight
We share some detail on how you can protect your personal information, as well as what to do if you think you have been scammed – and how we can help if you have a complaint or don’t think you’ve been treated fairly by a financial business.
Published 27/11/2024 Last updated 07/03/2025
Consultation opens on our strategic plans and budget for 2021/22
News
Today we’ve published a public consultation on our proposed plans and budget for 2021/22.
Published 16/12/2020 Last updated 27/01/2021
Update: Information for Amigo customers
News
Information for Amigo customers on complaints made to the Financial Ombudsman.
Published 02/07/2021 Last updated 26/05/2022
Consumer questions third party driver's injury claim
Decisions and case studies / Case studies
Fran was suspicious of the injury claim made by a third party. We found the insurer had taken reasonable steps to assess that claim.
Published 31/05/2019 Last updated 11/07/2025
Caroline Wayman speaks at ABI annual conference 2021
News
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
Published 24/02/2021 Last updated 20/03/2021
'Adventurous' risk grade inaccurate
Decisions and case studies / Case studies
Alan felt he had been mis-sold an investment. We agreed that the business had not correctly assessed his risk appetite.
Published 04/06/2019 Last updated 11/07/2025
We’ve published our latest complaints data about products and individual businesses
News
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
Published 02/03/2021 Last updated 02/03/2021
Misunderstanding of trade quote led to consumer owing £2,500 to trading company
Decisions and case studies / Case studies
Frank got in touch with us because he felt the spread-betting firm he used didn't explain things properly to him.
Published 15/07/2019 Last updated 11/07/2025
